SurveyMonkey Powered Online Survey

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* 1. Why did you choose our funeral home:

Recommendation

Reputation

Facilities

Prearranged Service

Attended other services by the firm

Family Heritage with Sunset Gardens

N/A

Other (please specify)

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* 2. Please evaluate the following:

	Superior	Good	Needs Improvement	N/A
Initial contact with the firm	Initial contact with the firm Superior	Initial contact with the firm Good	Initial contact with the firm Needs Improvement	Initial contact with the firm N/A
Appearance of facilities	Appearance of facilities Superior	Appearance of facilities Good	Appearance of facilities Needs Improvement	Appearance of facilities N/A
Arrangement conference	Arrangement conference Superior	Arrangement conference Good	Arrangement conference Needs Improvement	Arrangement conference N/A
Attitude of staff	Attitude of staff Superior	Attitude of staff Good	Attitude of staff Needs Improvement	Attitude of staff N/A
Merchandise Selection	Merchandise Selection Superior	Merchandise Selection Good	Merchandise Selection Needs Improvement	Merchandise Selection N/A
Attention to detail	Attention to detail Superior	Attention to detail Good	Attention to detail Needs Improvement	Attention to detail N/A
Appearance of deceased (if applicable)	Appearance of deceased (if applicable) Superior	Appearance of deceased (if applicable) Good	Appearance of deceased (if applicable) Needs Improvement	Appearance of deceased (if applicable) N/A
Coordination of service details	Coordination of service details Superior	Coordination of service details Good	Coordination of service details Needs Improvement	Coordination of service details N/A
Overall satisfaction with services, goods and staff	Overall satisfaction with services, goods and staff Superior	Overall satisfaction with services, goods and staff Good	Overall satisfaction with services, goods and staff Needs Improvement	Overall satisfaction with services, goods and staff N/A
If you visited our website, was it helpful?	If you visited our website, was it helpful? Superior	If you visited our website, was it helpful? Good	If you visited our website, was it helpful? Needs Improvement	If you visited our website, was it helpful? N/A

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* 3. Would you recommend our funeral home to others?

Yes

Other (please specify)

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* 4. The price of the funeral we selected was:

Less than expected

What we expected

More than expected

Other (please specify)

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* 5. During the arrangement conference, were the following options presented to you? (please select all that apply)

Event Center

Catering Options

Merchandise via catalog, iPad, or selection room

Permanent memorialization and/or cemetery palcement

Flowers

Fingerprint mementos

N/A

What are we missing as far as options for you?

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* 6. Would your experience with the funeral home been simplified if funeral arrangements had been made in advance?

Yes

Yes; they were.

N/A

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* 7. Have you made your funeral and cemetery arrangements yet?

Yes

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* 8. Your concerns about making arrangements, if any, could be attributed to:

Coping with the shock of loss

Choosing the appropriate services

Not knowing what my loved one wanted

Potential expense

Not knowing what to expect

N/A

Other (please specify)

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* 9. May we have your permission to use your comments and survey content for training and promotional material?

Yes

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* 10. Are there any other comments or suggestions you would like to make:

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* 11. What type of event did you attend on our property?

Funeral, Memorial or Celebration of Life

Wedding or Anniversary Party

Business Event

Other (please specify)

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* 12. Regarding Question 11, please tell us who you visited us on behalf of:

Name of Person Memorialized

Names of Couple Celebrating

Name of Business/Company

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* 1. Why did you choose our funeral home:

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* 2. Please evaluate the following:

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* 3. Would you recommend our funeral home to others?

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* 4. The price of the funeral we selected was:

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* 5. During the arrangement conference, were the following options presented to you? (please select all that apply)

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* 6. Would your experience with the funeral home been simplified if funeral arrangements had been made in advance?

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* 7. Have you made your funeral and cemetery arrangements yet?

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* 8. Your concerns about making arrangements, if any, could be attributed to:

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* 9. May we have your permission to use your comments and survey content for training and promotional material?

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* 10. Are there any other comments or suggestions you would like to make:

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* 11. What type of event did you attend on our property?

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* 12. Regarding Question 11, please tell us who you visited us on behalf of:

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* 13. What is your first name?

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* 14. What is your last name?

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* 15. What is the best email address to reach you at if we have any questions?