Routes to Work - Service User Feedback - Help us improve by sharing your thoughts.
We run a quarterly prize draw for those who respond to our survey. If you would like to be included in this prize draw, enter your contact details at the end.

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* 1. How did you find out about Routes to Work?

Jobcentre

Another Agency

Word of Mouth/Family

Facebook/ Internet

Other (please specify)

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* 2. Did you face any difficulties accessing our service?

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* 3. What help did you get?

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* 4. Was this what you needed?

Yes

If not, please tell us why? What could we have done better?

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* 5. What were our staff like? Please rate on a scale of 1-5 below.

1 - Very Good

2 - Good

3 - Neutral

4 - Poor

5 - Very Poor

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* 6. How satisfied are you with the time our worker spends with you? Please rate on a scale of 1-5 below.

1 - Very satisfied

2 - Satisfied

3 - Neutral

4 - Dissatisfied

5 - Very Dissatisfied

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* 7. How satisfied are you with the facilities in our premises? Please rate on a scale of 1-5 below.

1 - Very Satisfied

2 - Satisfied

3 - Neutral

4 - Dissatisfied

5 - Very Dissatisfied

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* 8. Do you feel safe and relaxed in our premises?

Yes

If you do not feel safe and relaxed please tell us why?

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* 9. How satisfied are you that your RTW worker understands your needs well enough to help and support you? 1 being very satisfied ad 5 being very dissatisfied.

1 - Very Satisfied

2 - Satisfied

3 - Neutral

4 - Dissatisfied

5 - Very Dissatisfied

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* 10. How satisfied are you with your Action Plan? Please rate on a scale of 1-5 below.

1 - Very satisfied

2 - Satisfied

3 - Neutral

4 - Dissatisfied

5 - Very Dissatisfied

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* 11. Do you think that you have progressed closer towards achieving your previously agreed goals as a result of your appointments or activity with Routes to Work during the last 4 weeks?

Yes

N/A

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* 12. Do you feel like we are trying to help you?

Yes

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* 13. If you have received training, was it relevant and suited to your needs?

Yes

N/A

If no please tell us why?

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* 14. How satisfied are you with the job opportunities that are made available to you? Please rate on a scale of 1-5 below.

1 - Very Satisfied

2 - Satisfied

3 - Neutral

4 - Dissatisfied

5 - Very Dissatisfied

N/A - I am not looking at job opportunities yet.

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* 15. Do you feel the job opportunities are relevant to your career goals?

Yes

N/A

If no please tell us why?

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* 16. Overall how helpful was Routes to Work? Please rate on a scale of 1-5 below.

1 - Very Helpful

2 - Helpful

3 - Neutral

4 - Unhelpful

5 - Very Unhelpful

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* 17. What improvements would you like to see to our service?

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* 18. Anything else you want to say?

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* 19. Where do you see your Routes to Work, worker?

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* 20. We run a quarterly prize draw for those who respond to our survey. If you would like to be included in this prize draw, please enter your name and email address below and you will be entered into the draw. Winners are drawn every 3 months, normally in January, April, July & October. If you win, you will be contacted by email to confirm your details. Winners will be notified on our website (if permitted). Good Luck!

Name

Email Address

Phone Number