We’re hearing from more independent food businesses about customers using AI-edited images to falsely claim that food is undercooked or faulty, often resulting in refunds being issued unfairly. In many cases, delivery platforms side with the customer, leaving businesses out of pocket.
This survey is designed to gather real experiences from food businesses like yours. By sharing what you’ve seen, whether it’s fraudulent claims, disputed refunds, or problems with platform decision-making, you’ll help build the evidence needed to push for fairer processes, stronger checks, and greater accountability from delivery platforms.
Your input is crucial to protecting independent food businesses and driving meaningful change.