About Your Store Visit
Date of Your Visit

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* 1. Date of Your Visit

Date
Arrival Time

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* 2. Arrival Time

Time
Departure Time

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* 3. Departure Time

Time
What location did you visit?

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* 4. What location did you visit?

Check # (if available)

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* 5. Check # (if available)

Are you Sedona Taphouse VIP Loyalty Member?

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* 6. Are you Sedona Taphouse VIP Loyalty Member?

About Your Arrival
Upon arrival, were you greeted promptly with a warm and friendly welcome by a member of our staff or management?

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* 7. Upon arrival, were you greeted promptly with a warm and friendly welcome by a member of our staff or management?

If you had to wait for your table:

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* 8. If you had to wait for your table:

  Yes No
Was the waiting time accurate?
Did the hostess suggest where you could wait?
If it was longer than 15 minutes, were you offered a sample of drink or food?
Where were you seated?

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* 9. Where were you seated?

Your Service Experience
How long did it take for a server/bartender to greet you?

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* 10. How long did it take for a server/bartender to greet you?

Who was your server or bartender (or description)?

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* 11. Who was your server or bartender (or description)?

If at the bar, was the bartender friendly, engaging and making eye contact?

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* 12. If at the bar, was the bartender friendly, engaging and making eye contact?

Did your server do a menu presentation highlighting our featured (special) items, referring to the Featured Items menu board?

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* 13. Did your server do a menu presentation highlighting our featured (special) items, referring to the Featured Items menu board?

Beverage Service
Please answer the following questions about your beverage service:

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* 14. Please answer the following questions about your beverage service:

  Yes No N/A
Did your server immediately bring water to the table?
Did your server recommend ordering bottled water?
Did your server recommend a specific beer, wine or cocktail?
If you requested a sample of beer did your server recommend a tasting flight?
Did your drinks arrive promptly and were they prepared correctly?
Service Experience
Was your server knowledgeable and helpful with navigating through our menu?

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* 15. Was your server knowledgeable and helpful with navigating through our menu?

Were you satisfied with your food preparation and quality?

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* 16. Were you satisfied with your food preparation and quality?

Did your server provide fast friendly and efficient service throughout your entire experience?

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* 17. Did your server provide fast friendly and efficient service throughout your entire experience?

Did your server mention the Sedona Taphouse VIP Loyalty Program?

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* 18. Did your server mention the Sedona Taphouse VIP Loyalty Program?

Did a manager stop by your table? Please describe if name is unknown.

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* 19. Did a manager stop by your table? Please describe if name is unknown.

If having dinner, did your server offer dessert and/or coffee?

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* 20. If having dinner, did your server offer dessert and/or coffee?

If you visited the restrooms were they clean and stocked?

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* 21. If you visited the restrooms were they clean and stocked?

Your Overall Experience
Were you satisfied with your overall experience during your visit?

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* 22. Were you satisfied with your overall experience during your visit?

Did you experience any problems during your visit? If so, please provide feedback on the issue was handled:

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* 23. Did you experience any problems during your visit? If so, please provide feedback on the issue was handled:

  Not at All Well Not So Well Somewhat Well Very Well Extremely Well
How well did management handle the problem?
Based upon this visit, would you return and recommend our restaurant?

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* 24. Based upon this visit, would you return and recommend our restaurant?

Is there any member of our staff that you would like to highlight?

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* 25. Is there any member of our staff that you would like to highlight?

Are there any other observations from your visit that you would like to share?

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* 26. Are there any other observations from your visit that you would like to share?

Please provide your email address:

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* 27. Please provide your email address:

First Name:

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* 28. First Name:

Last Name:

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* 29. Last Name:

Thanks for your feedback!
After you click 'Done' you'll receive a 'Thank You' page. This page has a link on it that you will need to copy and paste to receive your COMPLIMENTARY flatbread! 

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