About Your Store Visit

Question Title

* 1. Date of Your Visit

Date

Question Title

* 2. Arrival Time

Time

Question Title

* 3. Departure Time

Time

Question Title

* 4. What location did you visit?

Question Title

* 5. Check # (if available)

Question Title

* 6. Are you Sedona Taphouse VIP Loyalty Member?

About Your Arrival

Question Title

* 7. Upon arrival, were you greeted promptly with a warm and friendly welcome by a member of our staff or management?

Question Title

* 8. If you had to wait for your table:

  Yes No
Was the waiting time accurate?
Did the hostess suggest where you could wait?
If it was longer than 15 minutes, were you offered a sample of drink or food?

Question Title

* 9. Where were you seated?

Your Service Experience

Question Title

* 10. How long did it take for a server/bartender to greet you?

Question Title

* 11. Who was your server or bartender (or description)?

Question Title

* 12. If at the bar, was the bartender friendly, engaging and making eye contact?

Question Title

* 13. Did your server do a menu presentation highlighting our featured (special) items, referring to the Featured Items menu board?

Beverage Service

Question Title

* 14. Please answer the following questions about your beverage service:

  Yes No N/A
Did your server immediately bring water to the table?
Did your server recommend ordering bottled water?
Did your server recommend a specific beer, wine or cocktail?
If you requested a sample of beer did your server recommend a tasting flight?
Did your drinks arrive promptly and were they prepared correctly?
Service Experience

Question Title

* 15. Was your server knowledgeable and helpful with navigating through our menu?

Question Title

* 16. Were you satisfied with your food preparation and quality?

Question Title

* 17. Did your server provide fast friendly and efficient service throughout your entire experience?

Question Title

* 18. Did your server mention the Sedona Taphouse VIP Loyalty Program?

Question Title

* 19. Did a manager stop by your table? Please describe if name is unknown.

Question Title

* 20. If having dinner, did your server offer dessert and/or coffee?

Question Title

* 21. If you visited the restrooms were they clean and stocked?

Your Overall Experience

Question Title

* 22. Were you satisfied with your overall experience during your visit?

Question Title

* 23. Did you experience any problems during your visit? If so, please provide feedback on the issue was handled:

  Not at All Well Not So Well Somewhat Well Very Well Extremely Well
How well did management handle the problem?

Question Title

* 24. Based upon this visit, would you return and recommend our restaurant?

Question Title

* 25. Is there any member of our staff that you would like to highlight?

Question Title

* 26. Are there any other observations from your visit that you would like to share?

Question Title

* 27. Please provide your email address:

Question Title

* 28. First Name:

Question Title

* 29. Last Name:

After you click Done below to submit your survey,
you will be directed to the coupon web page where you can enter your
email address to receive your Free Flatbread email!

T