* 1. Date of your visit


* 2. Arrival Time


* 3. Departure Time


* 4. What location did you visit?

* 5. Check # (if available)

* 6. When entering were you greeted promptly by a member of our staff or management?

* 7. Was that greeting warm, welcoming and friendly?

* 8. If we were on a wait, was the waiting time quoted accurate?

* 9. If we were on a wait, did the hostess suggest where you could wait?

* 10. If you waited more than 15 minutes, were you offered a sample of drink or food?

* 11. Where were you seated?

* 12. How long did it take for a server/bartender to greet you?

* 13. Who was your server or bartender (or description)?

* 14. If at the bar, was the bartender friendly, engaging and making eye contact?

* 15. Did your server do a menu presentation highlighting our featured (special) items, referring to the Featured Items menu board?

* 16. Did your server recommend a specific beer?

* 17. If/when requesting a sample of beer did your server recommend a tasting flight?

* 18. Did your server offer water or bring it automatically?

* 19. If you ordered water did your server recommend ordering bottled water?

* 20. Did your drinks arrive promptly and were they prepared correctly?

* 21. If you asked your server a beer and food related question....was it answered knowledgeably?

* 22. If having dinner, did your server offer dessert and/or coffee?

* 23. When handling your payment, was your server fast and efficient?

* 24. Did your server provide fast friendly and efficient service throughout your entire experience?

* 25. Was your server knowledgeable and helpful?

* 26. If you visited the restrooms were they clean and stocked?

* 27. Did your food arrive in a reasonable amount of time?

* 28. Was your food prepared correctly and of high quality?

* 29. Did your server check back within 2 minutes of receiving your food to ensure satisfaction?

* 30. Did a manager stop by your table? Please describe if name is not know.

* 31. If you asked a server, other than your own for an item, was it delivered to you promptly?

* 32. Did you experience a problem during your visit?

* 33. If Yes...How well did management handle the problem?

* 34. Did you notice the manager `working the floor', interacting and helping staff and guests?

* 35. Based upon this visit, would you return and recommend our restaurant?

* 36. Is there any member of our staff that you would like to highlight?

* 37. Were you sincerely thanked by a member of our staff and invited to return?

* 38. Other observations

* 39. Please provide your email to receive a complimentary grilled flatbread pizza.

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