Exit this survey Question Title * 1. Date of your visit Date Date Question Title * 2. Arrival Time Time Time AM/PM - AM PM Question Title * 3. Departure Time Time Time AM/PM - AM PM Question Title * 4. What location did you visit? Midlothian, VA Charlottesville, VA Norwalk, CT Fredericksburg, VA Mamaroneck, NY Troy, MI West End - Richmond, VA Question Title * 5. Check # (if available) Question Title * 6. When entering were you greeted promptly by a member of our staff or management? Yes No Other (please specify) Question Title * 7. Was that greeting warm, welcoming and friendly? Yes No N/A - Not greeted Other (please specify) Question Title * 8. If we were on a wait, was the waiting time quoted accurate? Yes No N/A--Not on a wait at the time comments Question Title * 9. If we were on a wait, did the hostess suggest where you could wait? Yes No N/A--Not on a wait at the time Other (please specify) Question Title * 10. If you waited more than 15 minutes, were you offered a sample of drink or food? Yes No N/A--Not on a wait at the time Other (please specify) Question Title * 11. Where were you seated? Bar Dining Room Patio Question Title * 12. How long did it take for a server/bartender to greet you? Within 2 minutes 2-5 minutes Over 5 minutes Please specify if over 5 minutes Question Title * 13. Who was your server or bartender (or description)? Question Title * 14. If at the bar, was the bartender friendly, engaging and making eye contact? Yes No N/A - Did not sit at bar Other (please specify) Question Title * 15. Did your server do a menu presentation highlighting our featured (special) items, referring to the Featured Items menu board? Yes No Comments Question Title * 16. Did your server recommend a specific beer? Yes No N/A Other (please specify) Question Title * 17. If/when requesting a sample of beer did your server recommend a tasting flight? Yes No Did not order beer I knew what I wanted Other (please specify) Question Title * 18. Did your server offer water or bring it automatically? Offered Automatic Other (please specify) Question Title * 19. If you ordered water did your server recommend ordering bottled water? Yes No Did not order water Other (please specify) Question Title * 20. Did your drinks arrive promptly and were they prepared correctly? Yes No Other (please specify) Question Title * 21. If you asked your server a beer and food related question....was it answered knowledgeably? Yes No Did not ask a question Other (please specify) Question Title * 22. If having dinner, did your server offer dessert and/or coffee? Yes No N/A - Did not have dinner Other (please specify) Question Title * 23. When handling your payment, was your server fast and efficient? Yes No Other (please specify) Question Title * 24. Did your server provide fast friendly and efficient service throughout your entire experience? Yes No Other (please specify) Question Title * 25. Was your server knowledgeable and helpful? yes no Other (please specify) Question Title * 26. If you visited the restrooms were they clean and stocked? Yes No N/A/--Did not visit Other (please specify) Question Title * 27. Did your food arrive in a reasonable amount of time? yes no How long? Question Title * 28. Was your food prepared correctly and of high quality? yes no Other (please specify) Question Title * 29. Did your server check back within 2 minutes of receiving your food to ensure satisfaction? Yes No N/A--Did not order food Other (please specify) Question Title * 30. Did a manager stop by your table? Please describe if name is not know. yes no Other (please specify) Question Title * 31. If you asked a server, other than your own for an item, was it delivered to you promptly? Yes No N/A--Did not ask Other (please specify) Question Title * 32. Did you experience a problem during your visit? Yes No If `yes' please provide details Question Title * 33. If Yes...How well did management handle the problem? Extremely well Very well Moderately well Slightly well Not at all well N/A Who was the manager? Question Title * 34. Did you notice the manager `working the floor', interacting and helping staff and guests? Yes No Other (please specify) Question Title * 35. Based upon this visit, would you return and recommend our restaurant? Yes No If `no', please provide details Question Title * 36. Is there any member of our staff that you would like to highlight? Question Title * 37. Were you sincerely thanked by a member of our staff and invited to return? Yes No Other (please specify) Question Title * 38. Other observations Question Title * 39. Please provide your email to receive a complimentary grilled flatbread pizza. Done
