Date of your visit

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* 1. Date of your visit

Date
Arrival Time

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* 2. Arrival Time

Time
Departure Time

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* 3. Departure Time

Time
What location did you visit?

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* 4. What location did you visit?

Check # (if available)

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* 5. Check # (if available)

When entering were you greeted promptly by a member of our staff or management?

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* 6. When entering were you greeted promptly by a member of our staff or management?

Was that greeting warm, welcoming and friendly?

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* 7. Was that greeting warm, welcoming and friendly?

If we were on a wait, was the waiting time quoted accurate?

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* 8. If we were on a wait, was the waiting time quoted accurate?

If we were on a wait, did the hostess suggest where you could wait?

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* 9. If we were on a wait, did the hostess suggest where you could wait?

If you waited more than 15 minutes, were you offered a sample of drink or food?

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* 10. If you waited more than 15 minutes, were you offered a sample of drink or food?

Where were you seated?

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* 11. Where were you seated?

How long did it take for a server/bartender to greet you?

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* 12. How long did it take for a server/bartender to greet you?

Who was your server or bartender (or description)?

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* 13. Who was your server or bartender (or description)?

If at the bar, was the bartender friendly, engaging and making eye contact?

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* 14. If at the bar, was the bartender friendly, engaging and making eye contact?

Did your server do a menu presentation highlighting our featured (special) items, referring to the Featured Items menu board?

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* 15. Did your server do a menu presentation highlighting our featured (special) items, referring to the Featured Items menu board?

Did your server recommend a specific beer?

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* 16. Did your server recommend a specific beer?

If/when requesting a sample of beer did your server recommend a tasting flight?

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* 17. If/when requesting a sample of beer did your server recommend a tasting flight?

Did your server offer water or bring it automatically?

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* 18. Did your server offer water or bring it automatically?

If you ordered water did your server recommend ordering bottled water?

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* 19. If you ordered water did your server recommend ordering bottled water?

Did your drinks arrive promptly and were they prepared correctly?

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* 20. Did your drinks arrive promptly and were they prepared correctly?

If you asked your server a beer and food related question....was it answered knowledgeably?

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* 21. If you asked your server a beer and food related question....was it answered knowledgeably?

If having dinner, did your server offer dessert and/or coffee?

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* 22. If having dinner, did your server offer dessert and/or coffee?

When handling your payment, was your server fast and efficient?

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* 23. When handling your payment, was your server fast and efficient?

Did your server provide fast friendly and efficient service throughout your entire experience?

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* 24. Did your server provide fast friendly and efficient service throughout your entire experience?

Was your server knowledgeable and helpful?

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* 25. Was your server knowledgeable and helpful?

If you visited the restrooms were they clean and stocked?

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* 26. If you visited the restrooms were they clean and stocked?

Did your food arrive in a reasonable amount of time?

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* 27. Did your food arrive in a reasonable amount of time?

Was your food prepared correctly and of high quality?

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* 28. Was your food prepared correctly and of high quality?

Did your server check back within 2 minutes of receiving your food to ensure satisfaction?

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* 29. Did your server check back within 2 minutes of receiving your food to ensure satisfaction?

Did a manager stop by your table? Please describe if name is not know.

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* 30. Did a manager stop by your table? Please describe if name is not know.

If you asked a server, other than your own for an item, was it delivered to you promptly?

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* 31. If you asked a server, other than your own for an item, was it delivered to you promptly?

Did you experience a problem during your visit?

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* 32. Did you experience a problem during your visit?

If Yes...How well did management handle the problem?

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* 33. If Yes...How well did management handle the problem?

Did you notice the manager `working the floor', interacting and helping staff and guests?

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* 34. Did you notice the manager `working the floor', interacting and helping staff and guests?

Based upon this visit, would you return and recommend our restaurant?

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* 35. Based upon this visit, would you return and recommend our restaurant?

Is there any member of our staff that you would like to highlight?

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* 36. Is there any member of our staff that you would like to highlight?

Were you sincerely thanked by a member of our staff and invited to return?

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* 37. Were you sincerely thanked by a member of our staff and invited to return?

Other observations

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* 38. Other observations

Please provide your email to receive a complimentary grilled flatbread pizza.

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* 39. Please provide your email to receive a complimentary grilled flatbread pizza.

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