As part of the anticipated launch of its modernized fare collection system in October 2022, STA plans to make it easy for customers to manage their fares online, as well as use contactless fare payment options like smartphones and other mobile devices to pay fares. This customer experience improvement will make the fare payment process more convenient and accessible. Also, contactless payment tools, like smart cards and mobile devices, make the boarding process much faster and help keep buses and passengers on time.
STA is also considering a new approach to collecting fares called “fare capping.” Fare capping ensures that riders are always paying the lowest fare available. It eliminates burdensome upfront costs for daily and monthly passes and means that riders who pay for single trips get the same benefit as passengers who pay for a daily or monthly pass.