Introduction

Welcome to the RSA Link Survey! In our quest to provide a superior customer experience to our RSA Link community, we have implemented an ongoing program to measure and act upon your feedback. We greatly value your comments about your experiences with us.

About the Survey
This survey will gather your opinions regarding your recent experience with RSA Link.

Please answer each question by clicking the circle next to the label that best describes how you feel. For several sections, there are open-ended text boxes where you are encouraged to provide additional comments, suggestions, and insights

* 1. How did you hear about RSA Link?

* 2. For what product did you visit RSA Link today? Select all that apply.

* 3. How satisfied are you overall with RSA Link?

* 4. Thinking of your recent online experience, how satisfied are you with RSA Link related to…

  Totally Satisfied Very Satisfied Somewhat Satisfied Neither Satisfied nor Dissatisfied Somewhat Dissatisfied Very Dissatisfied Totally Dissatisfied Don’t Know / Cannot Evaluate
The overall registration process
The overall ease of navigation
Ease of downloading patches
Finding relevant/useful documentation
Creating a support case
Finding case status updates and managing your support case
The ease of transferring to a customer support rep if needed
The completeness/effectiveness of product security advisories

* 5. Overall, how likely are you to recommend RSA Link to a colleague or an associate?

* 6. What is the primary reason for your answer above?

* 7. Overall, how would you evaluate RSA Link relative to competitive online knowledge based tools?

* 8. Why do you say that? Please be as specific as possible.

* 9. In your view, what is the single most important change that RSA Link needs to make to improve your interactions and experience with RSA Link?

* 10. Your email:

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