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Customer Satisfaction Survey
Pypesmusic Digital Keyboard Repair Services
1.
How satisfied were you with the companies response to your initial service call or online Service request
Very Satisfied - Same day response - very professional
Satisfactory - the next day - professional
Fair - within 3 - 5 days but with explanation
Unsatisfactory - one week - unexplained
Poor - called or resubmitted request several times before response
Other (please specify)
2.
How satisfied were you with the technician that serviced your instrument?
Very Satisfied - professional and explained their work
Satisfied - did a great job
Fair - did their job
Unsatisfied - didn’t know their job well
Poor - I wouldn’t recommend
Other (please specify)
3.
After servicing your instrument the technician:
Fixed the problem - very pleased
Did not fix the problem - explained and offered professional advice.
Did not fix the problem - no explination
Other (please specify)
4.
Did the technician after servicing your instrument call back to check on the quality of their work?
Yes
No
Other (please specify)
5.
Would you recommend this company to friends and family?
Yes
No
Other (please specify)
*
6.
How can we improve our processes to better serve you?
(Required.)
7.
How would you rate the overall service of this company
1 star
2 stars
3 stars
4 stars
5 stars
Other (please specify)