Exit Customer Satisfaction Survey Pypesmusic Digital Keyboard Repair Services Question Title * 1. How satisfied were you with the companies response to your initial service call or online Service request Very Satisfied - Same day response - very professional Satisfactory - the next day - professional Fair - within 3 - 5 days but with explanation Unsatisfactory - one week - unexplained Poor - called or resubmitted request several times before response Other (please specify) Question Title * 2. How satisfied were you with the technician that serviced your instrument? Very Satisfied - professional and explained their work Satisfied - did a great job Fair - did their job Unsatisfied - didn’t know their job well Poor - I wouldn’t recommend Other (please specify) Question Title * 3. After servicing your instrument the technician: Fixed the problem - very pleased Did not fix the problem - explained and offered professional advice. Did not fix the problem - no explination Other (please specify) Question Title * 4. Did the technician after servicing your instrument call back to check on the quality of their work? Yes No Other (please specify) Question Title * 5. Would you recommend this company to friends and family? Yes No Other (please specify) Question Title * 6. How can we improve our processes to better serve you? Question Title * 7. How would you rate the overall service of this company Other (please specify) Done