2018 Customer Satisfaction Survey

Customer Service

The following questions apply to the Cascade Customer Service Department. Please take a moment and let us know about your experience.

Question Title

* 1. How satisfied are you with Cascade Customer Service based on the following criteria:

	Very satisfied	Satisfied	Neither satisfied nor dissatisfied	Somewhat dissatisfied	Dissatisfied
Time to reach a qualified customer service representative	Time to reach a qualified customer service representative Very satisfied	Time to reach a qualified customer service representative Satisfied	Time to reach a qualified customer service representative Neither satisfied nor dissatisfied	Time to reach a qualified customer service representative Somewhat dissatisfied	Time to reach a qualified customer service representative Dissatisfied
Competence of customer service representative	Competence of customer service representative Very satisfied	Competence of customer service representative Satisfied	Competence of customer service representative Neither satisfied nor dissatisfied	Competence of customer service representative Somewhat dissatisfied	Competence of customer service representative Dissatisfied
Customer service representative’s product knowledge	Customer service representative’s product knowledge Very satisfied	Customer service representative’s product knowledge Satisfied	Customer service representative’s product knowledge Neither satisfied nor dissatisfied	Customer service representative’s product knowledge Somewhat dissatisfied	Customer service representative’s product knowledge Dissatisfied
Courtesy of customer service representatives	Courtesy of customer service representatives Very satisfied	Courtesy of customer service representatives Satisfied	Courtesy of customer service representatives Neither satisfied nor dissatisfied	Courtesy of customer service representatives Somewhat dissatisfied	Courtesy of customer service representatives Dissatisfied
Customer service representative’s ability to solve problem in a timely manner	Customer service representative’s ability to solve problem in a timely manner Very satisfied	Customer service representative’s ability to solve problem in a timely manner Satisfied	Customer service representative’s ability to solve problem in a timely manner Neither satisfied nor dissatisfied	Customer service representative’s ability to solve problem in a timely manner Somewhat dissatisfied	Customer service representative’s ability to solve problem in a timely manner Dissatisfied

Question Title

* 2. Overall, how would you rate the quality of your Customer Service experience with Casade?

Far above average

Above average

Average

Below average

Far below average

Question Title

* 3. What can Cascade do to improve your Customer Service experience? Please specify