2019 Annual Client Survey

At SSS we are always trying to improve our service and customer satisfaction levels. Your feedback is vital in achieving this.
Please take a few minutes to fill out this short survey. We will donate $10 to charity for each customer that completes it - you choose which charity "your" $10 goes to in Question 11.
Thank you for your time.

Questions with a * require an answer.

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* 1. What organisation do you represent?

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* 2. What is your name? (Optional)

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* 3. Overall, how satisfied are you with the product(s) and/or service(s) SSS supplies you?

Extremely satisfied

Satisfied

Neither Satisfied, nor dissatisfied

Slightly dissatisfied

Extremely dissatisfied

If dissatisfied, please tell us why

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* 4. Would you recommend the product(s) and/or service(s) that SSS provides you to others?

Yes

Unsure

If no or unsure, please tell us why

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* 5. Would you recommend SSS to others?

Yes

Unsure

If no or unsure, please tell us why

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* 6. Would you be prepared to act as a reference site or case study for SSS?

Yes

Unsure

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* 7. Are there any other products or services not currently provided that you would like SSS to provide?

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* 8. How would you rate the following characteristics of SSS?

	Excellent	Good	Neutral	Poor	Very Poor	Don't Know
Easy to deal with	Easy to deal with Excellent	Easy to deal with Good	Easy to deal with Neutral	Easy to deal with Poor	Easy to deal with Very Poor	Easy to deal with Don't Know
Knowledgeable	Knowledgeable Excellent	Knowledgeable Good	Knowledgeable Neutral	Knowledgeable Poor	Knowledgeable Very Poor	Knowledgeable Don't Know
Responsive	Responsive Excellent	Responsive Good	Responsive Neutral	Responsive Poor	Responsive Very Poor	Responsive Don't Know
Quality of Product(s)	Quality of Product(s) Excellent	Quality of Product(s) Good	Quality of Product(s) Neutral	Quality of Product(s) Poor	Quality of Product(s) Very Poor	Quality of Product(s) Don't Know
Overall Value Provided	Overall Value Provided Excellent	Overall Value Provided Good	Overall Value Provided Neutral	Overall Value Provided Poor	Overall Value Provided Very Poor	Overall Value Provided Don't Know
Quality of Order/Invoice Processing	Quality of Order/Invoice Processing Excellent	Quality of Order/Invoice Processing Good	Quality of Order/Invoice Processing Neutral	Quality of Order/Invoice Processing Poor	Quality of Order/Invoice Processing Very Poor	Quality of Order/Invoice Processing Don't Know
Quality of Technical Support	Quality of Technical Support Excellent	Quality of Technical Support Good	Quality of Technical Support Neutral	Quality of Technical Support Poor	Quality of Technical Support Very Poor	Quality of Technical Support Don't Know
Quality of Account Management	Quality of Account Management Excellent	Quality of Account Management Good	Quality of Account Management Neutral	Quality of Account Management Poor	Quality of Account Management Very Poor	Quality of Account Management Don't Know
Understanding of my needs	Understanding of my needs Excellent	Understanding of my needs Good	Understanding of my needs Neutral	Understanding of my needs Poor	Understanding of my needs Very Poor	Understanding of my needs Don't Know

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* 9. Is there anything that you think we do particularly well?

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* 10. Is there anything you think we should work on / improve?

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* 11. Thank you for taking the time to fill out our survey.
Please select the charity of your choice below for us to make the $10 donation to:

IHC

NZ Red Cross

Order of St John

Starship Foundation

Volunteer Service Abroad

Barnardos

Victim Support

If you have any further or specific feedback, please do let us know. Either via your account manager, or just email us at info@sss.co.nz or call us on 0800 777 001.

Question Title

* 1. What organisation do you represent?

Question Title

* 2. What is your name? (Optional)

Question Title

* 3. Overall, how satisfied are you with the product(s) and/or service(s) SSS supplies you?

Question Title

* 4. Would you recommend the product(s) and/or service(s) that SSS provides you to others?

Question Title

* 5. Would you recommend SSS to others?

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* 6. Would you be prepared to act as a reference site or case study for SSS?

Question Title

* 7. Are there any other products or services not currently provided that you would like SSS to provide?

Question Title

* 8. How would you rate the following characteristics of SSS?

Question Title

* 9. Is there anything that you think we do particularly well?

Question Title

* 10. Is there anything you think we should work on / improve?

Question Title

* 11. Thank you for taking the time to fill out our survey. Please select the charity of your choice below for us to make the $10 donation to:

* 11. Thank you for taking the time to fill out our survey.
Please select the charity of your choice below for us to make the $10 donation to: