SSI 2019 Recurring Revenue Survey Question Title * 1. What percentage of your company's current overall (total) revenue is recurring monthly revenue (RMR)?What percentage of your company's current residential revenue is recurring monthly revenue (RMR)?What percentage of your company's current commercial/industrial revenue is recurring monthly revenue (RMR)? Zero (0%) 1% - 5% 6% - 10% 11% - 15% 16% - 20% 21% - 30% 31% - 40% 41% - 50% 51% - 75% More than 75% OVERALL OVERALL Zero (0%) OVERALL 1% - 5% OVERALL 6% - 10% OVERALL 11% - 15% OVERALL 16% - 20% OVERALL 21% - 30% OVERALL 31% - 40% OVERALL 41% - 50% OVERALL 51% - 75% OVERALL More than 75% RESIDENTIAL RESIDENTIAL Zero (0%) RESIDENTIAL 1% - 5% RESIDENTIAL 6% - 10% RESIDENTIAL 11% - 15% RESIDENTIAL 16% - 20% RESIDENTIAL 21% - 30% RESIDENTIAL 31% - 40% RESIDENTIAL 41% - 50% RESIDENTIAL 51% - 75% RESIDENTIAL More than 75% COMMERCIAL / INDUSTRIAL COMMERCIAL / INDUSTRIAL Zero (0%) COMMERCIAL / INDUSTRIAL 1% - 5% COMMERCIAL / INDUSTRIAL 6% - 10% COMMERCIAL / INDUSTRIAL 11% - 15% COMMERCIAL / INDUSTRIAL 16% - 20% COMMERCIAL / INDUSTRIAL 21% - 30% COMMERCIAL / INDUSTRIAL 31% - 40% COMMERCIAL / INDUSTRIAL 41% - 50% COMMERCIAL / INDUSTRIAL 51% - 75% COMMERCIAL / INDUSTRIAL More than 75% Question Title * 2. How much ($$$) does your company generate in recurring revenue on a monthly basis? Question Title * 3. What is your company's estimated total overall RMR per account / customer?What is your company's estimated residential RMR account / customer?What is your company's estimated commercial/industrial RMR account / customer? OVERALL: RESIDENTIAL: COMMERCIAL / INDUSTRIAL: Question Title * 4. Approximately how much has your company's RMR grown during the past year?Approximately how much has your company's RMR grown during the past 5 years? No growth -- decline Little or no change 1% - 5% 6% - 10% 11% - 15% 16% - 20% 21% - 25% 26% - 50% 51% - 75% 75% - 100% More than 100% Past-Year growth Past-Year growth No growth -- decline Past-Year growth Little or no change Past-Year growth 1% - 5% Past-Year growth 6% - 10% Past-Year growth 11% - 15% Past-Year growth 16% - 20% Past-Year growth 21% - 25% Past-Year growth 26% - 50% Past-Year growth 51% - 75% Past-Year growth 75% - 100% Past-Year growth More than 100% 5-Year growth (i.e., since 2013) 5-Year growth (i.e., since 2013) No growth -- decline 5-Year growth (i.e., since 2013) Little or no change 5-Year growth (i.e., since 2013) 1% - 5% 5-Year growth (i.e., since 2013) 6% - 10% 5-Year growth (i.e., since 2013) 11% - 15% 5-Year growth (i.e., since 2013) 16% - 20% 5-Year growth (i.e., since 2013) 21% - 25% 5-Year growth (i.e., since 2013) 26% - 50% 5-Year growth (i.e., since 2013) 51% - 75% 5-Year growth (i.e., since 2013) 75% - 100% 5-Year growth (i.e., since 2013) More than 100% Question Title * 5. Approximately what percentage share of your company's overall RMR comes from each of the following technology areas? (percentages should add to 100%) Access Control Building Automation Fire / Life Safety Home Automation Intrusion Alarm Detection Video Surveillance "Other" (please specify with brief description and % share): Question Title * 6. Please select any and all of the following RMR-based services that your company currently offers: Energy management Guard patrol response DIY system monitoring Cloud-based services Managed (network/IT) security services Mobile/interactive monitoring services Remote system diagnostics Video intrusion alarm verification Intrusion/burglar alarm monitoring Fire alarm inspections Managed / Hosted access control Operational business/Big Data solutions Video monitoring PERS/Personal emergency and medical monitoring Video guard tour DIY system servicing Maintenance/Service agreements Cybersecurity services Other? If so, please specify below: Question Title * 7. What percentage growth do you project for your overall company revenue during the next year?What percentage growth do you project for your company's RMR during the next year? No growth -- decline Little or no change 1% - 5% 6% - 10% 11% - 15% 16% - 20% 21% - 25% 26% - 50% More than 50% Overall Overall No growth -- decline Overall Little or no change Overall 1% - 5% Overall 6% - 10% Overall 11% - 15% Overall 16% - 20% Overall 21% - 25% Overall 26% - 50% Overall More than 50% RMR RMR No growth -- decline RMR Little or no change RMR 1% - 5% RMR 6% - 10% RMR 11% - 15% RMR 16% - 20% RMR 21% - 25% RMR 26% - 50% RMR More than 50% Question Title * 8. Thank you very much for taking the time to participate in this survey! To be entered into our prize drawing for the chance to win a $100 AMEX Gift Card, please provide your email address in the space below: Name Company Email Address Phone Number Done
