Candidate Assessment Division Satisfaction Survey School Safety Agent 01/23/2019

Candidate Assessment Division Satisfaction Survey School Safety Agent 1/23/2019

We're conducting research on ways to improve the Candidate Assessment Center. We'd love to hear from you about your experiences at the different steps of the process. This information will help us make improvements and provide the best service possible to all candidates. The survey should only take 5 minutes, and your responses are completely anonymous.

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* 1. Regarding your gender, how do you identify?

Male

Female

Prefer not to answer

Other (please specify)

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* 2. What is your age?

20-30

31-40

41-50

51 or older

Prefer not to answer

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* 3. What is your ethnicity?

African American

Asian

Hispanic

Pacific Islander

White

Prefer not to answer

Other (please specify)

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* 4. What is the highest level of education you have completed?

High school degree or equivalent (e.g., GED)

Some college but no degree

Associate degree

Bachelor degree

Graduate degree

Prefer not to answer

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* 5. How would you rate your level of satisfaction with the following aspects of the Initial Job offer interview process (conducted on the 2nd floor auditorium)?

	Very satisfied	Somewhat satisfied	Neither satisfied nor dissatisfied	Somewhat dissatisfied	Very dissatisfied
The professionalism of the interviewer	The professionalism of the interviewer Very satisfied	The professionalism of the interviewer Somewhat satisfied	The professionalism of the interviewer Neither satisfied nor dissatisfied	The professionalism of the interviewer Somewhat dissatisfied	The professionalism of the interviewer Very dissatisfied
Facility cleanliness and equipment	Facility cleanliness and equipment Very satisfied	Facility cleanliness and equipment Somewhat satisfied	Facility cleanliness and equipment Neither satisfied nor dissatisfied	Facility cleanliness and equipment Somewhat dissatisfied	Facility cleanliness and equipment Very dissatisfied
Professionalism of staff	Professionalism of staff Very satisfied	Professionalism of staff Somewhat satisfied	Professionalism of staff Neither satisfied nor dissatisfied	Professionalism of staff Somewhat dissatisfied	Professionalism of staff Very dissatisfied
Clarity of instructions provided	Clarity of instructions provided Very satisfied	Clarity of instructions provided Somewhat satisfied	Clarity of instructions provided Neither satisfied nor dissatisfied	Clarity of instructions provided Somewhat dissatisfied	Clarity of instructions provided Very dissatisfied
Staff responsiveness to your questions or concerns	Staff responsiveness to your questions or concerns Very satisfied	Staff responsiveness to your questions or concerns Somewhat satisfied	Staff responsiveness to your questions or concerns Neither satisfied nor dissatisfied	Staff responsiveness to your questions or concerns Somewhat dissatisfied	Staff responsiveness to your questions or concerns Very dissatisfied
Overall	Overall Very satisfied	Overall Somewhat satisfied	Overall Neither satisfied nor dissatisfied	Overall Somewhat dissatisfied	Overall Very dissatisfied

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* 6. If you were less than totally satisfied, how can the process be improved?

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* 7. How would you rate your level of satisfaction with the following aspects of the Medical Screening Process (conducted on the fifth Floor)?

	Very satisfied	Somewhat satisfied	Neither satisfied nor dissatisfied	Somewhat dissatisfied	Very dissatisfied
Medical examination	Medical examination Very satisfied	Medical examination Somewhat satisfied	Medical examination Neither satisfied nor dissatisfied	Medical examination Somewhat dissatisfied	Medical examination Very dissatisfied
EKG	EKG Very satisfied	EKG Somewhat satisfied	EKG Neither satisfied nor dissatisfied	EKG Somewhat dissatisfied	EKG Very dissatisfied
Hearing testing	Hearing testing Very satisfied	Hearing testing Somewhat satisfied	Hearing testing Neither satisfied nor dissatisfied	Hearing testing Somewhat dissatisfied	Hearing testing Very dissatisfied
Vision testing	Vision testing Very satisfied	Vision testing Somewhat satisfied	Vision testing Neither satisfied nor dissatisfied	Vision testing Somewhat dissatisfied	Vision testing Very dissatisfied
Drug testing	Drug testing Very satisfied	Drug testing Somewhat satisfied	Drug testing Neither satisfied nor dissatisfied	Drug testing Somewhat dissatisfied	Drug testing Very dissatisfied
Overall	Overall Very satisfied	Overall Somewhat satisfied	Overall Neither satisfied nor dissatisfied	Overall Somewhat dissatisfied	Overall Very dissatisfied

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* 8. If you were less than totally satisfied, how can the process be improved?

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* 9. How would you rate your level of satisfaction with the following aspects of the Psychological Screening Process?

	Very satisfied	Somewhat satisfied	Neither satisfied nor dissatisfied	Somewhat dissatisfied	Very dissatisfied
Professionalism of front desk personnel	Professionalism of front desk personnel Very satisfied	Professionalism of front desk personnel Somewhat satisfied	Professionalism of front desk personnel Neither satisfied nor dissatisfied	Professionalism of front desk personnel Somewhat dissatisfied	Professionalism of front desk personnel Very dissatisfied
Clarity of instructions provided during written exam	Clarity of instructions provided during written exam Very satisfied	Clarity of instructions provided during written exam Somewhat satisfied	Clarity of instructions provided during written exam Neither satisfied nor dissatisfied	Clarity of instructions provided during written exam Somewhat dissatisfied	Clarity of instructions provided during written exam Very dissatisfied
Professionalism of staff during written exam	Professionalism of staff during written exam Very satisfied	Professionalism of staff during written exam Somewhat satisfied	Professionalism of staff during written exam Neither satisfied nor dissatisfied	Professionalism of staff during written exam Somewhat dissatisfied	Professionalism of staff during written exam Very dissatisfied
Staff responsiveness to your questions or concerns during written exam	Staff responsiveness to your questions or concerns during written exam Very satisfied	Staff responsiveness to your questions or concerns during written exam Somewhat satisfied	Staff responsiveness to your questions or concerns during written exam Neither satisfied nor dissatisfied	Staff responsiveness to your questions or concerns during written exam Somewhat dissatisfied	Staff responsiveness to your questions or concerns during written exam Very dissatisfied
Professionalism of Psychologists during interview (oral)	Professionalism of Psychologists during interview (oral) Very satisfied	Professionalism of Psychologists during interview (oral) Somewhat satisfied	Professionalism of Psychologists during interview (oral) Neither satisfied nor dissatisfied	Professionalism of Psychologists during interview (oral) Somewhat dissatisfied	Professionalism of Psychologists during interview (oral) Very dissatisfied
Staff responsiveness to your questions or concerns after interview (oral)	Staff responsiveness to your questions or concerns after interview (oral) Very satisfied	Staff responsiveness to your questions or concerns after interview (oral) Somewhat satisfied	Staff responsiveness to your questions or concerns after interview (oral) Neither satisfied nor dissatisfied	Staff responsiveness to your questions or concerns after interview (oral) Somewhat dissatisfied	Staff responsiveness to your questions or concerns after interview (oral) Very dissatisfied
Facility cleanliness and equipment	Facility cleanliness and equipment Very satisfied	Facility cleanliness and equipment Somewhat satisfied	Facility cleanliness and equipment Neither satisfied nor dissatisfied	Facility cleanliness and equipment Somewhat dissatisfied	Facility cleanliness and equipment Very dissatisfied
Overall	Overall Very satisfied	Overall Somewhat satisfied	Overall Neither satisfied nor dissatisfied	Overall Somewhat dissatisfied	Overall Very dissatisfied

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* 10. If you were less than totally satisfied, how can the process be improved?

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* 11. How would you rate your level of satisfaction with the following aspects of the Job Standard Test (agility test)?

	Very satisfied	Somewhat satisfied	Neither satisfied nor dissatisfied	Somewhat dissatisfied	Very dissatisfied
Professionalism of staff	Professionalism of staff Very satisfied	Professionalism of staff Somewhat satisfied	Professionalism of staff Neither satisfied nor dissatisfied	Professionalism of staff Somewhat dissatisfied	Professionalism of staff Very dissatisfied
Clarity of instructions provided	Clarity of instructions provided Very satisfied	Clarity of instructions provided Somewhat satisfied	Clarity of instructions provided Neither satisfied nor dissatisfied	Clarity of instructions provided Somewhat dissatisfied	Clarity of instructions provided Very dissatisfied
Staff's responsiveness to your questions and concerns	Staff's responsiveness to your questions and concerns Very satisfied	Staff's responsiveness to your questions and concerns Somewhat satisfied	Staff's responsiveness to your questions and concerns Neither satisfied nor dissatisfied	Staff's responsiveness to your questions and concerns Somewhat dissatisfied	Staff's responsiveness to your questions and concerns Very dissatisfied
Tutoring	Tutoring Very satisfied	Tutoring Somewhat satisfied	Tutoring Neither satisfied nor dissatisfied	Tutoring Somewhat dissatisfied	Tutoring Very dissatisfied
Facility cleanliness and equipment	Facility cleanliness and equipment Very satisfied	Facility cleanliness and equipment Somewhat satisfied	Facility cleanliness and equipment Neither satisfied nor dissatisfied	Facility cleanliness and equipment Somewhat dissatisfied	Facility cleanliness and equipment Very dissatisfied
Overall	Overall Very satisfied	Overall Somewhat satisfied	Overall Neither satisfied nor dissatisfied	Overall Somewhat dissatisfied	Overall Very dissatisfied

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* 12. If you were less than totally satisfied, how can the process be improved?

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* 13. How would you rate your level of satisfaction with the following aspects of the Character Investigation?

	Very satisfied	Somewhat satisfied	Neither satisfied nor dissatisfied	Somewhat dissatisfied	Very dissatisfied
Professionalism of investigator	Professionalism of investigator Very satisfied	Professionalism of investigator Somewhat satisfied	Professionalism of investigator Neither satisfied nor dissatisfied	Professionalism of investigator Somewhat dissatisfied	Professionalism of investigator Very dissatisfied
Clarity of instructions provided	Clarity of instructions provided Very satisfied	Clarity of instructions provided Somewhat satisfied	Clarity of instructions provided Neither satisfied nor dissatisfied	Clarity of instructions provided Somewhat dissatisfied	Clarity of instructions provided Very dissatisfied
Investigator's responsiveness to your questions and concerns	Investigator's responsiveness to your questions and concerns Very satisfied	Investigator's responsiveness to your questions and concerns Somewhat satisfied	Investigator's responsiveness to your questions and concerns Neither satisfied nor dissatisfied	Investigator's responsiveness to your questions and concerns Somewhat dissatisfied	Investigator's responsiveness to your questions and concerns Very dissatisfied
Overall	Overall Very satisfied	Overall Somewhat satisfied	Overall Neither satisfied nor dissatisfied	Overall Somewhat dissatisfied	Overall Very dissatisfied

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* 14. If you were less than totally satisfied, how can the process be improved?

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* 15. During the course of your process, did you find it difficult to obtain your Social Security Detailed Earnings Report?

Yes

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* 16. If yes, Please choose from the following as your reason:

The cost of the Social Security Detailed Earning Report

The location to obtain the Social Security Detailed Earning Report

The directions were unclear as to how to obtain the Social Security Detailed Earning Report

Other (please specify)

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* 17. During the course of your process, were the appointment times offered reasonable to attend?

Yes

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* 18. If no, what other appointment times would be more reasonable?

Late Afternoon Hours

Evening Hours

Weekend Hours

Other (please specify)

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* 19. Did the cost of the money order for fingerprints impact your decision to process for the School Safety Agent position?

Yes

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* 20. How did you contact the Candidate Assessment Center? (Check all that apply)

Telephone

E-mail

Web chat

Community message board

In person

Other (please specify)

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* 21. How often did you use the following forms of communication to contact the Candidate Assessment Division?

	0 times	1 to 3 times	4 to 5 times	5 to 10 times	Over 10 times
Telephone	Telephone 0 times	Telephone 1 to 3 times	Telephone 4 to 5 times	Telephone 5 to 10 times	Telephone Over 10 times
E-mail	E-mail 0 times	E-mail 1 to 3 times	E-mail 4 to 5 times	E-mail 5 to 10 times	E-mail Over 10 times
Community message board	Community message board 0 times	Community message board 1 to 3 times	Community message board 4 to 5 times	Community message board 5 to 10 times	Community message board Over 10 times
In person	In person 0 times	In person 1 to 3 times	In person 4 to 5 times	In person 5 to 10 times	In person Over 10 times

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* 22. Please rank the following methods of communication with number 1 being your preferred method of communicating and number 4 being your least preferred method of communicating with the Candidate Assessment Center:

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* 23. What was the length of the process, from the time you passed the Exam to your Hire Date?

Less than 1 year

1 to 2 years

3 to 4 years

5 to 6 years

Over 6 years

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* 24. How many stars would you give the Candidate Assessment Center?

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