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Ride Share Trends Survey

Ride Share Customer Survey

The purpose of this survey is to gather feedback from our valuable customers about their experience booking and using ride share services in this market. Your answers will inform our strategy for delivering a higher class of service with more reliability and availability at a more reasonable price.

THANK YOU for taking time to complete this survey. Your answers will be anonymous and will not be linked to your rider profile.
1.How much do you typically pay on average for a ride share trip?
2.What is the average distance you travel per ride?
3.How many ride share trips do you take per week on average?
4.How many passengers do you usually have with you on a ride share trip?
5.What is your average wait time to be picked up after requesting a ride?
6.Do you feel there is enough availability to get reliable transportation when you need it?
7.What amenities or services make the difference between a great experience and a bad experience? Select all that apply.
8.Would you be likely to use a local ride share company if you have to book by phone or email rather than through an app?
9.Please describe your best experience with a ride share or shuttle trip.
10.Please describe your worst experience with a ride share or shuttle trip.