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Ecommerce layer
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1.
What e-commerce platform(s) does your business currently use?
(Required.)
Shopify/Shopify Plus
Magento/Adobe Commerce
SAP Hybris/Commerce Cloud
Salesforce Commerce Cloud
BigCommerce
WooCommerce
Custom-built solution
Other (please specify)
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2.
How many separate tools or systems do you use to manage your e-commerce operations?
(Required.)
1-5
6-10
11-15
16-20
21+
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3.
Which aspects of your e-commerce operations require the most manual intervention?
(Required.)
Inventory management
Order processing
Customer service
Marketing automation
Pricing optimization
Product information management
Analytics and reporting
Supply chain management
Other (please specify)
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4.
On a scale of 1-5, how satisfied are you with how your current e-commerce systems work together?
(Required.)
Very dissatisfied (1)
Somewhat dissatisfied (2)
Neither satisfied nor dissatisfied (3)
Somewhat satisfied (4)
Very satisfied (5)
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5.
What is your biggest challenge with your current e-commerce tech stack?
(Required.)
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6.
How much time does your team spend weekly on tasks that could potentially be automated?
(Required.)
Less than 5 hours
5-10 hours
11-20 hours
21-40 hours
40+ hours
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7.
If you had to identify one thing that would dramatically improve your e-commerce operations, what would it be?
(Required.)
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8.
How interested would you be in solutions that better orchestrate your e-commerce operations through automation?
(Required.)
Extremely interested
Very interested
Somewhat interested
Not so interested
Not at all interested
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9.
What's your role in your organization?
(Required.)
C-level executive
Director/VP
Manager
Specialist/Individual contributor
Other (please specify)
10.
Optional: If you'd like to participate in future research about next-generation e-commerce solutions, please provide your email.