Customer Feedback Survey

* 1. Do you have a library card?

* 2. On average, how often do you visit the library?

* 3. How would you rate the following:

  Excellent Good Poor Don't know/not applicable
Collection (books, DVDs, music, newspapers, etc.)
Programs (classes, storytimes, etc.)
Online services (web site, catalog, research databases, etc.)
Facilities
Hours of operation

* 4. How important is each of the following library services to you?

  Very important Important Not important Don't know/not applicable
Borrowing materials (books, DVDs, music, etc.)
Reference (research assistance from librarians)
Programs (classes, storytimes, etc.)
Computers and printers
Help using computers, printers, etc.
Study rooms/reading areas
Community meeting rooms
Internet access
Interlibrary Loan
Online services (web site, catalog, research databases, etc.)
Photocopier
Newspapers and magazines
Bookmobile
Homebound services
Library overall

* 5. How do you typically find out about library programs? Check all that apply.

* 6. What do you value most about the library?

* 7. How could the library be improved?

* 8. How does the library benefit you or your community?

* 9. How old are you?

* 10. What gender best describes you?

* 11. What is the highest level of education you have completed?

* 12. What is your preferred language?

* 13. What is your employment status?

Thank you for your time! If you have questions about this survey or about the library, please email the director, Gwen Wilson.
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