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* 1. What is your name (optional)

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* 2. What is your gender?

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* 3. Which category below includes your age?

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* 4. Which of the following categories best describes your employment status?

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* 5. Do you use social media?

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* 6. How long have you been a Car Club member

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* 7. Have you used a Car Club car?

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* 8. If you have not used a Car Club car, why not?

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* 9. If you have not used a Car Club car, is there anything we could do to facilitate your use of a car?

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* 10. If you have used a Car Club car, what has your main use of the car been?

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* 11. What was your main reason for joining the Car Club?

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* 12. Has your reason for usage changed since joining?

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* 13. How would you rate our joining process?

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* 14. Is there anything we can do to improve the joining process?

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* 15. How would you rate the Car Club booking process

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* 16. Can you suggest any improvements we could make to the booking process?

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* 17. How would you rate the Car Club invoicing process?

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* 18. Can you suggest any improvements we could make to the invoicing process?

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* 19. Would you recommend the Car Club to others?

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* 20. Is there anything we could do to improve the Car Club or processes in general?

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* 21. If available, how often would you use:

  Daily Weekly Fortnightly Monthly Less than once a month Never
Children's booster seat
Baby seat
Bicycle rack
Roof rack
Trailer

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* 22. If the Car Club expends, would you have use for a different type of vehicle?

  Daily Weelkly Fortnightly Monthly Less than once a month Never
Van
Larger car, eg. 7 seater
Electric car
Alternative fuelled car, eg. LPG
2 seater, eg. Smart car

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* 23. Has joining LEAP Car Club changed your household's car ownership, for example, has membership prevented you buying or replacing a car or have you sold a car as a result of being a member?

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* 24. If yes, please tell us about this.

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* 25. Do you have access to another car?

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* 26. Please indicate which other forms of transport do you use, and tick the usage nearest to your own.

  Daily Twice Weekly or more Once a week Once a fortnight Once a month Never
Bus/Coach
Train
Bicycle
Motorbike
Walk

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* 27. We hope that LEAP Car Club will continue in the long term. If it does, do you see that your usage of the cars will change in future?

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* 28. Thank you for completing this survey. It will help us improve our processes and plan for the future of the Car Club.

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