* 1. How convenient is Carter's SAAB Service to use?

* 2. Compared to our competitors, is our service quality better, worse, or about the same?

* 3. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?

* 4. How responsive is Carter's SAAB Service?

* 5. Do you like our company, neither like nor dislike it, or dislike it?

* 6. How likely are you to recommend our company to people you know ?

* 7. Would you like to offer anything else?