EMV Chargebacks

Since EMV at retail motor fuel dispensers became mandatory on April 17th, 2021, there have been several issues raised related to the lack of information concerning the reason (e.g. fraud, non EMV compliance, or a customer complaint) for the chargeback and inability to obtain that information (e.g. processor, majors, processing bank). 

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* 1. Have you received a chargeback for a credit card transaction for one or more facilities?

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* 2. Was the facility where a charge was made EMV compliant?

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* 3. Was the reason for the chargeback adequately identified in the chargeback notice?

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* 4. If not, were you able to obtain this information?

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* 5. If Yes, where were you able to obtain from? (Check all that apply)

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* 6. What was the reason for the chargeback? (Check all that apply)

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* 7. How often have you received a chargeback where you were unable to identify the reason for the chargeback?

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