Introduction:
The Latrobe Councils Economic Development Committee have asked that a local Position Paper be developed that addresses access to and the reliability of NBN and Mobile Communications services in the Latrobe Council area. 

It is imperative that the information contained in this survey is correct and reflects the needs of all community members, so we have chosen to develop and distribute the attached survey to all residents throughout the Latrobe Council area and we encourage you to respond to this survey and return your feedback to the Latrobe Council.

Please be aware, we cannot guarantee to fix your NBN/Telecommunications problems but are happy to address shared issues on behalf of the residents of the Latrobe Council.

To assist the Latrobe  Council to gather this information, especially if you are having issues with your internet/mobile communications services, please complete this survey.

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* 1. Over the past three months have you been required to use your Internet Service for work or home schooling?

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* 2. Which of the following access services do you have

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* 3. During the last three months have you had any issues with your Internet Service?

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* 4. Have you contacted your supplier about your issues?

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* 5. Was your Service Provider able to help with your issue?

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* 6. Do you have any other NBN - Telecommunications Issues that you would like to share with us?

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* 7. Would you be prepared to share with us the name of your Internet Supplier?

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* 8. Do you have mobile phone service at your home?

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* 9. In the last six months have you had any ongoing mobile phone issues at your home?

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* 10. Would you be prepared to share with us the name of your service provider?

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* 11. Please provide your location details so we can identify geographical areas of concern.

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