Help us help you. We and the lenders need your advice on what causes issues.

CA Members feedback on the past Lenders Survey helped to improve the mortgage and conveyancing process including workshops with Lloyds Banking Group and Nationwide.
Please take 5 minutes to have your say and to help us make a difference to the conveyancing process.

We need your input to highlight improvements with surveyors, valuers, valuation panels, valuation software providers, RICS, and lenders to share working practices and identify how post offer queries might be reduced.
Please complete the survey by 14th February 2025 and pass on the link to your colleagues and also contacts in other law firms so that we know what is really happening “at the coal face”.

To thank you for your time helping up to help you we will enter you into a prize drawer for all those providing their email address in the survey response. One entry per person and this will be drawn on 20th February 2025 with the winner notified by email.

Question Title

* 1. Please rank the following lenders between 1 and 5 (1 = poor and 5 = excellent)

Receipt of the mortgage instructions at the same time as the borrower gets their copy?

  1 2 3 4 5
Barclays
Birmingham Midshires
Halifax
HSBC
Homes England
Leeds
Lloyds
Metro Bank
Nationwide
Royal Bank of Scotland
Santander
Woolwich

Question Title

* 2. Please rank the following lenders between 1 and 5 (1 = poor and 5 = excellent)

Ability to get through to the lender, for example, lender portal, email, fax.

  1 2 3 4 5
Barclays
Birmingham Midshires
Halifax
HSBC
Homes England
Leeds
Lloyds
Metro Bank
Nationwide
Royal Bank of Scotland
Santander
Woolwich

Question Title

* 3. Please rank the following lenders between 1 and 5 (1 = poor and 5 = excellent)

Time holding to get through to the mortgage centre.

  1 2 3 4 5
Barclays
Birmingham Midshires
Halifax
HSBC
Homes England
Leeds
Lloyds
Metro Bank
Nationwide
Royal Bank of Scotland
Santander
Woolwich

Question Title

* 4. Please rank the following lenders between 1 and 5 (1 = poor and 5 = excellent)

Method of delivery of mortgage instructions, for example, lender portal, email, post, fax.

  1 2 3 4 5
Barclays
Birmingham Midshires
Halifax
HSBC
Homes England
Leeds
Lloyds
Metro Bank
Nationwide
Royal Bank of Scotland
Santander
Woolwich

Question Title

* 5. Please rank the following lenders between 1 and 5 (1 = poor and 5 = excellent)

Response times to post offer queries.

  1 2 3 4 5
Barclays
Birmingham Midshires
Halifax
HSBC
Homes England
Leeds
Lloyds
Metro Bank
Nationwide
Royal Bank of Scotland
Santander
Woolwich

Question Title

* 6. Please rank the following lenders between 1 and 5 (1 = poor and 5 = excellent)

Consistency in the post offer query response from the lender.

  1 2 3 4 5
Barclays
Birmingham Midshires
Halifax
HSBC
Homes England
Leeds
Lloyds
Metro Bank
Nationwide
Royal Bank of Scotland
Santander
Woolwich

Question Title

* 7. Please rank the following lenders between 1 and 5 (1 = poor and 5 = excellent)

Response time for issue of redemption figures.

  1 2 3 4 5
Barclays
Birmingham Midshires
Halifax
HSBC
Homes England
Leeds
Lloyds
Metro Bank
Nationwide
Royal Bank of Scotland
Santander
Woolwich

Question Title

* 8. Please rank the following lenders between 1 and 5 (1 = poor and 5 = excellent)

Helpfulness of Handbook Part 2 responses.

  1 2 3 4 5
Barclays
Birmingham Midshires
Halifax
HSBC
Homes England
Leeds
Lloyds
Metro Bank
Nationwide
Royal Bank of Scotland
Santander
Woolwich

Question Title

* 9. Please rank the following lenders between 1 and 5 (1 = poor and 5 = excellent)

Clarity of mortgage instructions.

  1 2 3 4 5
Barclays
Birmingham Midshires
Halifax
HSBC
Homes England
Leeds
Lloyds
Metro Bank
Nationwide
Royal Bank of Scotland
Santander
Woolwich

Question Title

* 10. Please rank the following lenders between 1 and 5 (1 = poor and 5 = excellent)

Obtaining registration information direct from the Land Registry.

  1 2 3 4 5
Barclays
Birmingham Midshires
Halifax
HSBC
Homes England
Leeds
Lloyds
Metro Bank
Nationwide
Royal Bank of Scotland