2023 Lorain County Transportation Survey

This survey should take about 10 minutes to complete. Thank you!

Your answers to this survey assist organizations throughout Lorain County with research, design, promotion of existing transportation options, and development of new projects. These results can lead to long-term solutions aimed at improving the quality of life and economic vitality in Lorain County and for those who live, work, play, learn, and shop here.

Transportation options are considered to be any mode that moves a person from one place to another (ie. walking, biking, rideshare, public fixed route transit, self-drive, private pay-per-ride, eligibility-based rides, etc.).

* Means Answer is Required

Please leave your contact information at the end of this survey for a chance to win a $100 grocery gift card!

Question Title

* 1. What types of private, public, or eligibility-based transportation options have you or a family member used in the past 12 months? (select all that apply)

Fixed route-local (LCT)

Fixed route- cross county (Amtrak, Greyhound, etc)

Private pay-per-ride (Uber, Lyft, Taxi, etc)

Lorain County Office on Aging (60+ for medical appointments)

Lorain County Veteran Service Commission Medical Transportation (VA only)

Self-drive with personal or borrowed vehicle

Rideshare/carpool with friend(s) or family member(s)

Biking or walking

Medicaid, private insurance or ODJFS

Other (please specify)

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* 2. Do you feel the transportation options available to you are adequately meeting your needs? Why or why not?

Yes

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* 3. Is public transportation or medical/senior services transportation an option for you?

Yes, I use it.

Yes, but I don't use it.

No, it is not available where I live.

No, it does not go where I need to go.

No, it is not available at the times or days when I need it.

No, the vehicles are not wheelchair or walker accessible.

I don't know what my options are.

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* 4. If public or medical/senior services transportation is available but you do NOT use it, please select any of the following reasons that apply.

I do not qualify for medical/senior transportation services available in my area.

I cannot afford it.

I have my own car and prefer to drive.

My friend(s) or family member(s) drive me where I need to go.

I don't know how to use the transportation that is available.

Other (please specify)

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* 5. If any other transportation option (except driving) were easy to use and available to you and/or your family, which of the following would cause you to use the service? (select all that apply)

If it would save money (ex. save on gas, car maintenance or parking fees)

If it is better for the environment

If it is provided with wheelchair or walker accessible vehicles

If I were not capable of driving myself

If I do not have another transportation option

If it was convenient and easy to schedule

I would not use public, private or other transportation options under any circumstances

Other (please specify)

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* 6. Regarding your use of public transportation in Lorain County, how satisfied have you been in the past 12 months with the following:

	Very Dissatisfied	Dissatisfied	Satisfied	Very Satisfied	N/A
Cost	Cost Very Dissatisfied	Cost Dissatisfied	Cost Satisfied	Cost Very Satisfied	Cost N/A
Availability	Availability Very Dissatisfied	Availability Dissatisfied	Availability Satisfied	Availability Very Satisfied	Availability N/A
Destination Options	Destination Options Very Dissatisfied	Destination Options Dissatisfied	Destination Options Satisfied	Destination Options Very Satisfied	Destination Options N/A
Pick-up locations	Pick-up locations Very Dissatisfied	Pick-up locations Dissatisfied	Pick-up locations Satisfied	Pick-up locations Very Satisfied	Pick-up locations N/A
Drivers	Drivers Very Dissatisfied	Drivers Dissatisfied	Drivers Satisfied	Drivers Very Satisfied	Drivers N/A
Vehicles	Vehicles Very Dissatisfied	Vehicles Dissatisfied	Vehicles Satisfied	Vehicles Very Satisfied	Vehicles N/A
Timeliness	Timeliness Very Dissatisfied	Timeliness Dissatisfied	Timeliness Satisfied	Timeliness Very Satisfied	Timeliness N/A
Scheduling	Scheduling Very Dissatisfied	Scheduling Dissatisfied	Scheduling Satisfied	Scheduling Very Satisfied	Scheduling N/A
Reliability	Reliability Very Dissatisfied	Reliability Dissatisfied	Reliability Satisfied	Reliability Very Satisfied	Reliability N/A
Safety	Safety Very Dissatisfied	Safety Dissatisfied	Safety Satisfied	Safety Very Satisfied	Safety N/A
Ease of Use	Ease of Use Very Dissatisfied	Ease of Use Dissatisfied	Ease of Use Satisfied	Ease of Use Very Satisfied	Ease of Use N/A

Question Title

* 7. What changes would make public transportation options more appealing to you?

If I could ride to destinations in other counties outside of Lorain County

If services started earlier in the morning or ended later at night

If there was service on weekends

If it picked me up at my house and took me directly to where I am going/no shared rides with others

If it was more reliable/ On-time for picking me up/dropping me off

If fixed route buses were available in my area or came more often

If they offered wheelchair or walker accessible vehicles

If I could request my trip through an app or website and not just on the phone

If bus routes, bus stops, and bus schedules were easier to understand

Nothing could make transportation service options appealing to me

I am satisfied with the transportation service options currently available

Other (please specify)

Question Title

* 8. If a smartphone app was available to easily schedule public or eligibility-based transportation, track rides, and pay for rides- would you use it?

Yes, I would use it

No, I would not use it

I would use it but I don't have a smartphone

Question Title

* 9. Which of the following are the most commonly visited destinations you visit when transportation is available to you? (select up to three)

Work/Interviews/Job training

School/College

Weekly Medical Appointments (ex. dialysis, physical therapy, etc)

Medical/Dental offices or hospitals

General Shopping

Grocery Shopping

Pharmacy

Social/recreation activities

Counseling or treatment/recovery programs

Faith-based organizations and activities

Other (please specify)

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* 10. What city/cities do you travel to for the following?

Work

School

Medical/Health related

Groceries

Recreation/Social

Faith-Based

General Shopping

Pharmacy

Other

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* 11. Which of the following do you use most often to get the transportation information that you need?

Smartphone apps/text for information

Transportation provider websites

Phone call to transportation provider for information

A faith-based organization

Public agency like the senior center, United Way, LCDJFS, etc.

I refer to the printed Lorain County Transportation Guide

I ask a friend or family member for help because I am not comfortable using the computer, smartphone apps, or call by phone

Phone call to 2-1-1

Other (please specify)

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* 12. Are you familiar with the Lorain County Mobility Management program, which helps residents find transportation options to get from place to place?

Yes

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* 13. Where do you currently live?

Amherst

Avon

Avon Lake

Columbia Station

Elyria

Grafton/North Eaton

Lagrange

North Ridgeville

Lorain

Sheffield Village

Sheffield Lake

Oberlin/New Russia Twp.

Vermilion

Wellington/Rochester

Prefer not to answer

Other (please specify)

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* 14. How old are you?

Under 18

18-24

25-34

35-44

45-54

55-64

65-74

75 or older

Prefer not to answer

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* 15. What is the primary language spoken in your household?

English

Spanish

Prefer not to say

Other (please specify)

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* 16. Do you have a disability which requires you to use a cane, walker, wheelchair, and/or another device to help you get around?

Yes

Prefer not to answer

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* 17. Do you consider yourself a person of low-income?

Yes

Prefer not to answer

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* 18. Which of the following BEST applies to you? Are you presently:

employed outside the home or daily volunteer

work from home

homemaker

retired

student

unemployed

on SSI/Disability

Other (please specify)

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* 19. Would you like to stay updated on Lorain County transportation news and events? If so, please add your email address below.

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* 20. Please add your name and phone number if you would like to be considered for a chance to win a $100 grocery gift card monthly!

Name

Phone Number