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Spectrum Patient Services
Client/Patient Experience Survey 2019
Thank you for your time. In order for us to continuously improve the client/patient experience, we would like to solicit feedback from you on this short survey. We only need a few minutes of your time.
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1.
What is your relationship to the patient?
(Required.)
I am the client/patient
Caregiver
Spouse/Partner
Mother/Father
Daughter
Son
Relative
Friend
Neighbour
POA-Finance
POA-Personal Care
Other
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2.
Which Spectrum Patient Services branch do you receive services from?
(Required.)
Ottawa
Kingston
Belleville
Smiths Falls
Perth
Brockville
Durham
The GTA
Region of Peel
Hamilton
Niagara
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3.
Did you feel safe when the staff provided your transportation service?
(Required.)
Always
Usually
Sometimes
Never
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4.
Did our staff treat you with courtesy and respect?
(Required.)
Always
Usually
Sometimes
Never
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5.
Did our staff arrive as scheduled?
(Required.)
Always
Usually
Sometimes
Never
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6.
Did our staff wear Spectrum Patient Services uniform and identification badge displaying their name?
(Required.)
Always
Usually
Sometimes
Never
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7.
When you called our offices of Spectrum Patient Services with issues (e.g. billing, services provided, scheduling), was your inquiry responded to in a timely/efficient manner?
(Required.)
Always
Usually
Sometimes
Never
Not applicable
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8.
Overall, how would you rate the services that you received from Spectrum Patient Services?
(Required.)
Excellent
Very good
Good
Fair
Poor
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9.
Would you recommend Spectrum Patient Services to family or friends?
(Required.)
Yes
Maybe
No
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10.
Do you know about the services offered through Spectrum's other divisions: Seniors for Seniors and Spectrum Health Care?
(Required.)
Yes
No
Current Progress,
0 of 10 answered
