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JBE, Incorporated Annual Customer Satisfaction Survey
1.
What is your job title?
Supply Chain Manager
Purchasing Agent
Buyer
Quality Manager
Commodity Manager
Logistics Personnel
Other
2.
How long have you been working with JBE, Incorporated?
Less than 1 year
1-3 years
4-6 years
7-10 years
More than 10 years
3.
How would you rate the overall quality of our assembly services?
1 star
2 stars
3 stars
4 stars
5 stars
4.
How would you rate the overall quality of our warehousing services?
1 star
2 stars
3 stars
4 stars
5 stars
5.
How would you rate the value for money of our services?
Very Poor
Poor
Average
Good
Excellent
6.
Which aspects of our services do you think need improvement? Select all that apply.
Quality of assembly
Quality of warehousing
Pricing
Customer service
Timeliness
Communication
Other
7.
Please provide specific feedback on how we can improve the aspects you mentioned above.
8.
How satisfied are you with our pricing?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
9.
How likely are you to recommend JBE, Incorporated to a colleague?
Very Unlikely
Unlikely
Neutral
Likely
Very Likely
10.
Do you have any additional comments or suggestions for us?