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* 1. Your ability to get an appointment within a reasonable amount  
of time

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* 2. Ability of practice to return phone calls in a timely manner

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* 3. Communication of lab test/image results within a reasonable amount of time

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* 4. Ability and willingness of staff to answer your questions or seek out the answer to your questions

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* 5. Amount of time spent in waiting room

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* 6. Amount of time provider spent with you

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* 7. Ability of the provider to listen to your questions or concerns

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* 8. Ability of provider to explain in a way that you understand

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* 9. Ability to provide instructions on how to manage medications

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* 10. Overall satisfaction with the quality of your medical care

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