The North Bay Regional Health Centre is looking to the community for input to help determine our Health Centre’s priorities and build a strategic plan for the next three years. The strategic planning exercise not only determines where we are going, and what is needed to make progress, but also how we will know if we are successful.

PURPOSE
The information you provide in the survey is important because it will help answer the question: What are the hospital's current strengths and areas for improvement and what opportunities and challenges exist externally that we need to consider when developing the 2017-19 NBRHC strategic plan? 
 
The survey is voluntary and will be kept anonymous; however, there is an option to identify yourself if you wish to receive additional information.

It will take ~10 min. to complete and the survey closes August 30, 2016.

If you have any questions, or concerns, please contact strategicplan@nbrhc.on.ca 

Thank you for taking the time to complete the survey,



SURVEY QUESTIONS 

Note: Throughout the survey the term “we” has been used to reflect the organization and staff as a whole.

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* 1. What is your age?

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* 2. Choose the gender that best describes you (select one):

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* 3. Choose the category that best describes you:

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* 4. As a regional hospital we serve many communities in northeastern Ontario. Please identify the communities where you have received services (check all that apply):

Connect Category:

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* 5. In regard to the coordination of services, rate how well we are doing.

  You do really well in this area. You do fairly well in this area. You don't do well in this area. You really don't do well in this area. Unsure/Don't Know
Hand-off of care needs between health providers
Clear roles and responsibilities between hospital and community health providers
Coordination end of life care or the "Western Doorway" as it's called in indigenous cultures
Providing seamless continuity of care from hospital to home
Engaging families, patients and communities at transition points of care

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* 6. In regard to services for seniors, rate how well we are doing.

  You do really well in this area. You do fairly well in this area. You don't do well in this area. You really don't do well in this area. Unsure/Don't Know
General supports for seniors and caregivers
Helping seniors stay at home
Geriatric services
Behavioural/Dementia supports
Access Category:

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* 7. In regard to understanding patient needs, rate how well we are doing.

  You do really well in this area. You do fairly well in this area. You don't do well in this area. You really don't do well in this area. Unsure/Don't know
Identifying patient journey gaps
Understanding of diverse populations and their cultural needs
Addressing patients with multiple medical conditions
Ensuring respect for patients and family members
Involving patients in their care

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* 8. In regard to communication needs, rate how well we are doing.

  You do really well in this area. You do fairly well in this area. You don't do well in this area. You really don't do well in this area. Unsure/Don't know
Information provided during hospital stay was clear
Information provided during hospital stay was frequent enough
Information provided during transition from hospital to community was clear
Information provided during transition from hospital to community was frequent enough
As a patient, my information was adequately shared between providers to avoid having to repeat it
Information was provided in my preferred language at all points of care
Protect/Sustain Category:

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* 9. In regard to cultural safety and the human connection, rate how well we are doing.

  You do really well in this area. You do fairly well in this area. You don't do well in this area. You really don't do well in this area. Unsure/Don't know
Patients' and families' holistic, physical, mental, emotional and spiritual needs are met
Awareness of cultural safety with staff
Access to traditional health and healing services
Outdoor spaces at the Health Centre promote wellness
Indoor spaces at the Health Centre promote wellness

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* 10. In regard to the quality of care, rate how well we are doing.

  You do really well in this area. You do fairly well in this area. You don't do well in this area. You really don't do well in this area. Unsure/Don't Know
Patient safety
Quality care to patients
Patients without a family doctor receive good quality care
Patients' essential needs are met
Innovation and Growth Category:

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* 11. What additional programs or services could we offer our patients/families? (Skip question if you don't know)

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* 12. What opportunities or challenges should we consider when developing the Strategic Plan? (Skip question if you don't know)

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* 13. Rate the level of trust you have in the care provided by the North Bay Regional Health Centre

  I completely trust I have a good level of trust I somewhat trust I don't have a good level of trust I do not trust
Level of Trust
Is there anything we missed?

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* 14. Please provide any additional thoughts in the comment box below:

Involvement:

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* 15. I have been a patient at NBRHC within the last year and would like to share my experience to inform improvement projects at the hospital.

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