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Customer Satisfaction Survey
How Are We Doing?
We're committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.)
1.
Please rate the following aspects of our service.
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Quality of website
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Ease of reaching staff by phone
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Convenience of car park
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Ease of finding where you should go in the Hospital
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Cleanliness of the Hospital
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Comfort and safety while waiting
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Quality of catering (if in-patient)
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Quality of catering (if visitor or out-patient)
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Keeping to appointment times
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Friendliness and courtesy shown to you by staff
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Responding promptly to problems
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Being kept informed if there are delays
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Answers to your questions
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Privacy
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Availability of educational materials on your treatment or illness
Excellent
Good
Adequate
Poor
Unacceptable
N/A
2.
Overall, how do you rate the quality of the services we provide?
Excellent
Good
Adequate
Poor
Unacceptable
3.
What level of confidence do you have in us to deliver the services that you require?
Complete
A lot
Some
Little
None
4.
Overall, is our performance ...
Getting much better?
Getting better?
Staying at about the same level?
Getting worse?
Getting much worse?
5.
Based on our performance, how likely is it that you will use us in the future?
Certain
Very likely
Somewhat likely
Unlikely
Very unlikely
6.
What information would you like to see on our website?
If you wish to provide further feedback on our services, please contact our Patient Advocacy Department via email: pad@amnch.ie