Introduction

As COVID-19 restrictions are being lifted across the province, we are planning to gradually reopen and expand our in-person mental health services. The health, safety and well-being of our clients, employees and the public remains our top priority as we begin the process of returning to normal operation.

Your input as a parent/caregiver is essential in informing the development of our pandemic recovery plan and post-pandemic service delivery. We would like to invite you to complete this brief survey to help us better understand your needs and concerns related to accessing in person mental health services either at Crossroads Children’s Mental Health Centre (Crossroads) or at home.

 We thank you for taking the time to share your thoughts and experiences.

Taking part in this survey is optional and voluntary. You may choose to stop answering the questions at any time.

This survey is anonymous. The results will highlight the overall responses for the whole community.

As you complete the survey, please keep in mind that in-person services refer to those offered both on-site at Crossroads and treatment in-home.

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* 1. Were you receiving services before the pandemic?

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* 2. If so, which services were interrupted by the pandemic?

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* 3. Did you access virtual mental health services from Crossroads for your child or family during the COVID-19 physical restrictions?

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* 4. How did you access your virtual services during the time period of COVID-19 physical restrictions? [Select all that apply]

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* 5. How satisfied were you with the virtual services provided by Crossroads?

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* 6. if you selected I did not seek mental health services: Why didn’t you access virtual mental health services during the time period of COVID-19 physical restrictions? (Select all that apply):

Thinking about the gradual reopening of in-person mental health services, please answer the following questions:
Crossroads is committed to keeping clients, employees and the public safe. Following the latest public health guidelines, Crossroads will:

·         Enforce mandatory COVID-19 screening of all staff and clients prior to each in-person session

·         Limit the number of clients allowed on-site at any given time

·         Arrange the waiting area to ensure proper physical distancing

·         Maintain physical distancing

·         Wear personal protective equipment where physical distancing cannot be ensured

·         Ask clients to wear masks during in-person sessions

·          Increase cleaning and sanitization

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* 7. a. Do you have any concerns about the safety measures (listed above) Crossroads plans to put in place?

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* 8. Will any of these safety measures create challenges for you and/or your child to access in-person services?

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* 9. What other safety measures would you like to see in place to feel more comfortable accessing on-site mental health services at Crossroads?

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* 10. What other safety measures would you like to see in place to feel more comfortable accessing in-home treatment services from Crossroads?

Following the latest public health guidelines, Crossroads staff will wear personal protective equipment (PPE) to keep you safe and we ask that you also wear PPE to keep our employees safe.

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* 11. Do you have access to PPE? (Select all that apply)

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* 12. Will wearing PPE create challenges for you and/or your child to access in-person services?

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* 13. Receiving treatment from someone wearing personal protective equipment (PPE) such as mask or face shield can be scary for children. Do you think this would be an issue for your child?

We would like to know about your overall comfort level accessing in-person (at Crossroads) and in-home services from Crossroads as COVID-19 restrictions are being lifted

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* 14. Overall, how comfortable do you feel accessing on-site mental health services for your child(ren) and family at Crossroads.

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* 15. Overall, how comfortable do you feel accessing in-home treatment services for your child(ren) and family from Crossroads.

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* 16. If I had the option, I would choose to access:

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* 17. Do you have any additional comments about your safety and comfort accessing in-person mental health services?

Thank you for participating in this survey!
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