Social Media Care Survey Question Title * 1. How satisfied are you with the Social Media Care team at Samsung Electronics America? Very satisfied :-D Satisfied :-) Somewhat satisfied :-| Dissatisfied :-\ Very dissatisfied :-( Question Title * 2. Did you get what you needed from us? Yes, the social team helped to resolve my issue No, please see my comments below Not sure yet Didn't need anything, just wanted to say hi Question Title * 3. How technically knowledgeable were the agent(s) with whom you interacted with? Extremely knowledgeable Very knowledgeable Somewhat knowledgeable Not very knowledgeable Not at all knowledgeable Question Title * 4. Based on your recent Social Media Care experience, are you more likely to contact Samsung Support online instead of calling us at 1800SAMSUNG? Yes. I'd prefer chat, email, online content, or social media No. I will call into the phone support queue next time Other, I will take my product to a Best Buy or Walk-In Service Center Question Title * 5. How has your experience with the Samsung Social Media Care team impacted your opinion of Samsung Electronics America? 9 More favorable in how I think about Samsung Electronics USA 8 7 6 5 No change 4 3 2 1 Less favorable of Samsung Electronics USA Question Title * 6. How likely is it that you would recommend Samsung Social Media Care to a friend or colleague? 10 Extremely Likely 9 8 7 6 5 Neutral 4 3 2 1 Not likely Question Title * 7. Do you have any suggestions that would help us improve the Samsung Social Media Care experience? Question Title * 8. If you would like us to contact you, please leave your info below: First, Last Name Social Media Username Phone Number Question Title * 9. To what extent do you agree or disagree with the following statement: "The company made it easy for me to handle my issue." 7 Strongly Agree 6 Agree 5 Somewhat agree 4 Neither Agree nor Disagree 3 Somewhat Agree 2 Disagree 1 Strongly Disagree Comments (please specify) Submit response
