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Customer Service Survey
The Park District wants your feedback! We strive to provide each person we interact with excellent customer service. We also are looking for what type of programs you would like to see offered in the future. Thank you in advance for your time.
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1.
Did you visit a facility of the Morton Grove Park District in 2023?
Yes
No
2.
If so, how often in 2023 did you visit a facility of the Morton Grove Park District
Weekly or more
At least once a month
A few times a year
Once a year or less
N/A
3.
If you sent an email directly to a staff member, or contacted us through our website, did you receive a response within one business day?
Yes
No
N/A
Comments
4.
When in person, was staff eager to assist you if needed?
Yes
No
Comments
5.
How would you rate the overall knowledge of our registration staff?
Excellent
Good
Average
Poor
N/A
Comments
6.
Is there anything we could have done to improve customer service during your last visit or staff encounter? (Please indicate the facility you were at in your response.)
7.
Is there a specific staff person that provided you with exceptional customer service this past year that you would like to recognize? (If known, please include the staff person's name and facility location in your response.)
8.
How would you rate the overall satisfaction with customer service at the Morton Grove Park District?
Excellent
Good
Average
Poor
Comments
9.
What do you currently use to receive information regarding the Morton Grove Park District? Please check all that apply.
Park District Activity Guide
Morton Grove Park District website
Mailers and flyers
Park District staff
Social media (Facebook, Instagram)
E-mails
Electronic Signs
Park Signage (Billboards)
Neighbors/friends/relatives
Other (please specify)
10.
Please rate your overall satisfaction with the following:
Very Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Very Dissatisfied
N/A
Program Offerings
Very Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Very Dissatisfied
N/A
Facility Availability
Very Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Very Dissatisfied
N/A
Online Registration
Very Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Very Dissatisfied
N/A
Frequency of Email Communications
Very Satisfied
Satisfied
Neither Satisfied Nor Dissatisfied
Dissatisfied
Very Dissatisfied
N/A
Other (please specify)
11.
How likely are you to recommend the Morton Grove Park District to others?
Very Likely
Somewhat Likely
Not Sure
Unlikely
Comments
12.
What type of programming would you like to see the park district offer in the future?
13.
Is there anything else you would like to share with us at this time?
Current Progress,
0 of 13 answered
