Customer Service Survey

The Park District wants your feedback! We strive to provide each person we interact with excellent customer service. We also are looking for what type of programs you would like to see offered in the future. Thank you in advance for your time.

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* 1. Did you visit a facility of the Morton Grove Park District in 2023?

Yes

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* 2. If so, how often in 2023 did you visit a facility of the Morton Grove Park District

Weekly or more

At least once a month

A few times a year

Once a year or less

N/A

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* 3. If you sent an email directly to a staff member, or contacted us through our website, did you receive a response within one business day?

Yes

N/A

Comments

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* 4. When in person, was staff eager to assist you if needed?

Yes

Comments

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* 5. How would you rate the overall knowledge of our registration staff?

Excellent

Good

Average

Poor

N/A

Comments

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* 6. Is there anything we could have done to improve customer service during your last visit or staff encounter? (Please indicate the facility you were at in your response.)

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* 7. Is there a specific staff person that provided you with exceptional customer service this past year that you would like to recognize? (If known, please include the staff person's name and facility location in your response.)

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* 8. How would you rate the overall satisfaction with customer service at the Morton Grove Park District?

Excellent

Good

Average

Poor

Comments

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* 9. What do you currently use to receive information regarding the Morton Grove Park District? Please check all that apply.

Park District Activity Guide

Morton Grove Park District website

Mailers and flyers

Park District staff

Social media (Facebook, Instagram)

E-mails

Electronic Signs

Park Signage (Billboards)

Neighbors/friends/relatives

Other (please specify)

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* 10. Please rate your overall satisfaction with the following:

	Very Satisfied	Satisfied	Neither Satisfied Nor Dissatisfied	Dissatisfied	Very Dissatisfied	N/A
Program Offerings	Program Offerings Very Satisfied	Program Offerings Satisfied	Program Offerings Neither Satisfied Nor Dissatisfied	Program Offerings Dissatisfied	Program Offerings Very Dissatisfied	Program Offerings N/A
Facility Availability	Facility Availability Very Satisfied	Facility Availability Satisfied	Facility Availability Neither Satisfied Nor Dissatisfied	Facility Availability Dissatisfied	Facility Availability Very Dissatisfied	Facility Availability N/A
Online Registration	Online Registration Very Satisfied	Online Registration Satisfied	Online Registration Neither Satisfied Nor Dissatisfied	Online Registration Dissatisfied	Online Registration Very Dissatisfied	Online Registration N/A
Frequency of Email Communications	Frequency of Email Communications Very Satisfied	Frequency of Email Communications Satisfied	Frequency of Email Communications Neither Satisfied Nor Dissatisfied	Frequency of Email Communications Dissatisfied	Frequency of Email Communications Very Dissatisfied	Frequency of Email Communications N/A

Other (please specify)

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* 11. How likely are you to recommend the Morton Grove Park District to others?

Very Likely

Somewhat Likely

Not Sure

Unlikely

Comments

Customer Service Survey

Question Title

* 1. Did you visit a facility of the Morton Grove Park District in 2023?

Question Title

* 2. If so, how often in 2023 did you visit a facility of the Morton Grove Park District

Question Title

* 3. If you sent an email directly to a staff member, or contacted us through our website, did you receive a response within one business day?

Question Title

* 4. When in person, was staff eager to assist you if needed?

Question Title

* 5. How would you rate the overall knowledge of our registration staff?

Question Title

* 6. Is there anything we could have done to improve customer service during your last visit or staff encounter? (Please indicate the facility you were at in your response.)

Question Title

* 7. Is there a specific staff person that provided you with exceptional customer service this past year that you would like to recognize? (If known, please include the staff person's name and facility location in your response.)

Question Title

* 8. How would you rate the overall satisfaction with customer service at the Morton Grove Park District?

Question Title

* 9. What do you currently use to receive information regarding the Morton Grove Park District? Please check all that apply.

Question Title

* 10. Please rate your overall satisfaction with the following:

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* 11. How likely are you to recommend the Morton Grove Park District to others?

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* 12. What type of programming would you like to see the park district offer in the future?

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* 13. Is there anything else you would like to share with us at this time?