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* 1. Even during my off hours, I spend time thinking about how I can do my job better.

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* 2. I complain about my job to my friends and co-workers.

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* 3. I frequently read things related to my job and my industry.

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* 4. I strive to serve every customer with the same level of excellence, even if they are unpleasant.

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* 5. I work on myself by taking classes and developing new skill sets that can help me do my job better.

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* 6. It is my philosophy that winning is a team effort. I make sure I say positive things about my company and colleagues, even when I am not around them.

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* 7. When I catch myself in a negative mood, I have a few specific strategies that are sure to cheer me up and get me motivated.

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* 8. If I see something out of place in the office, I fix it.

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* 9. I have a positive perspective towards my job.

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* 10. I know that I work in a changing industry, and I am comfortable with all the changes going on around me.

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