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Commission on Disabilities SamTrans Fixed Route Survey

Commission on Disabilities Fixed-Route Survey

The Commission on Disabilities of San Mateo County requests 10-15 minutes of your time to respond to the survey below. We hope that with the information and feedback you provide we can identify potential areas within SamTrans that can be improved upon from the rider’s perspective. Our goal is to work with SamTrans on creating a more reliable and pleasant transportation experience for everyone. We want to stress that your identity will remain anonymous. On behalf of the Commission we thank you for taking the time to fill out this survey. 

Please respond by Friday, April 1, 2023.
1.Which of the following forms of transportation do you use (select all that apply):
2.Which do you use the most (select up to three):
3.Have you ever ridden a Sam Trans fixed route bus? If not, the survey will end here.(Required.)
4.Did you make a comment about Re-imagine SamTrans?
5.What is the purpose of the bulk of your trips? (select all that apply)
6.Are there reasons why you would not use SamTrans Fixed-Route services? (select all that apply)
7.How can the fixed route service be improved? (select all that apply)
8.Please rate SamTrans' reliability for arrival/pick-up times.
9.Please rate SamTrans' availability, including available stops or pick up times.
10.Based on your understanding of the Fixed-Route service, how would you grade your ability to navigate the system?
11.What is the estimated travel distance for the majority of your trips?
12.Within a month, do you have to transfer one or more times to reach your destination?
13.If you answered yes to the previous question, how many transfers do you typically need within a single trip to reach your destination?
14.How long does it typically take to travel from your drop off point to your final destination? (For example, how long do you have to travel from the bus stop to the doctor's office?)
15.Is the duration of your ride reasonable? If not, please specify.
16.In general are SamTrans drivers accommodating  and courteous towards your needs/disability? If not, please specify.
17.How would you grade drivers of fixed route buses when it comes to using ramps?
18.How would you grade drivers of fixed route buses when it comes to using tie downs? (i.e. their ability to safely fasten a wheelchair to the bus during transit).
19.Is it difficult for you to find a seat?
20.Is it difficult for you to exit a bus?
21.If there are no open seats in the area you need to sit, how often is one made available for you?
22.Do drivers ever announce or request that riders make room for Seniors or people with disabilities?
23.Are you aware of any of the following passes? (select all that apply)
24.Are you aware of the following fares? (select all that apply)
25.Do you use the SamTrans mobile app? (if no, or unaware skip next two questions)
26.What do you like about the SamTrans mobile app? (select all that apply)
27.What do you think could be improved on the SamTrans mobile app?
28.Does your disability make it difficult for you to read or understand signage in buses, bus stops or any other transportation related signage?
29.Does your disability make it difficult for you to hear bus driver announcements for bus stops?
30.When using SamTrans, what kind of mobility device or mobility aide do you use? (select all that apply)
31.Do bus drivers respond appropriately to your needs when it comes to getting on/off the bus?
32.Does your disability prevent you from understanding directions on how to use SamTrans?
33.Are you aware of the following programs (select all that apply)
34.Do you use a service animal?
35.If you use a service animal, do you ever encounter any issues with the service animal while riding SamTrans? If yes please specify how.
36.Where do you obtain your information on SamTrans? (select all that apply)
37.I use fixed route services because of (select all that apply):