OUR CORE VALUES

CARE * COMMITMENT * CUSTOMER SERVICE

This survey is used to help us evaluate customer service experiences, and your feedback is greatly appreciated.  If you have case specific questions, please contact us at 866-901-3212 or email to smcdcss@smcgov.org

Question Title

* 1. CASE #

Question Title

* 2. NAME

Question Title

* 3. DATE SERVICES PROVIDED

Question Title

* 4. WHAT IS YOUR RELATIONSHIP TO THIS CASE?

Question Title

* 5. HOW DID YOU CONTACT US?

Question Title

* 6. RESPONSE TIME / AVAILABILITY OF STAFF: I WAS SEEN WITHIN 20 MINUTES. MY EMAIL WAS RESPONDED TO IN AN APPROPRIATE TIME.

Question Title

* 7. COURTESY OF STAFF: STAFF WAS COURTEOUS AND PROFESSIONAL. FOLLOW UP WAS HANDLED APPROPRIATELY

Question Title

* 8. KNOWLEDGE OF STAFF: THE WORKER WAS KNOWLEDGEABLE REGARDING THE PROCESS AND PROVIDED CORRECT WRITTEN/VERBAL INFORMATION.

Question Title

* 9. PLEASE RATE YOUR OVERALL EXPERIENCE DURING YOUR CONTACT WITH US:

Question Title

* 10. WHAT DID WE DO WELL DURING YOUR CONTACT?

Question Title

* 11. WHAT COULD WE HAVE DONE BETTER?

Question Title

* 12. IS THERE ANY EMPLOYEE YOU WOULD LIKE TO RECOGNIZE?

T