Thank you for taking a few minutes to complete this anonymous survey about Statewide Legal Services of Connecticut (SLS).  Your feedback will help us provide the best service possible for you and our other clients.  SLS is a non-profit organization that provides free legal services to low-income people in Connecticut. 

* 1. Did you reach SLS by telephone or by filling out an Online Application?

* 2. How many times did you call SLS before you were able to talk to someone about your problem?

* 3. Were you satisfied with the amount of time it took you to connect to the person you spoke with?

* 4. Did you find it easy to use our Online Application?

* 5. Where was the computer you used to fill out our Online Application

* 6. Did someone call you back within 5 work days (Monday-Friday)?

* 7. Would you fill out an Online Application again if you need legal help?

* 8. Would you recommend our Online Application to a friend or relative who needs legal help?

* 9. Do you have any comments about our Online Application

* 10. What legal problem(s) did you talk to SLS about?  We help people with a lot of different problems, so please scroll down and check off any that you talked about.

* 11. If your problem is not on this list, can you tell us what type of problem it was?

* 12. What did the person you spoke with at SLS do? (Check all that apply)

* 13. Did the person you spoke with give you the name of another business or organization that might also be able to help you?

* 14. If the person you spoke with gave  you advice or a referral, did you follow that advice or contact that referral?

* 15. If you did not follow the advice or contact the referral, could you tell us why you didn't?

* 16. Did you read any of the information we sent you in the mail?

* 17. Did you find the materials we sent you helpful

* 18. If you liked our written information, please tell us why.  (Check all that apply)

* 19. If you did not use or like our written information, please tell us why.  (Check all that apply)

* 20. Is there anything else you did or did not like about our written information?

* 21. Did you go to our website (www.slsct.org) to look for information?

* 22. If so, did you find our website easy to use?

* 23. Did you find any information or links on our website helpful?

* 24. Do you have any comments about our website?

* 25. Were you able to understand your legal problem better after speaking with someone at SLS?

* 26. Were you able to understand possible options and solutions to your legal problem after speaking with someone at SLS?

* 27. How helpful were the over-all legal services you received from SLS?

* 28. If you need help with another legal problem, would you contact SLS again?

* 29. Would you tell someone else to call SLS if they have a legal problem?

* 30. Would you like to use the internet instead of the telephone to ask us about a legal problem?

* 31. Thank you very much for taking our survey.  If you have any other comments about your contact with SLS, please put them in the box below.  We do our best to help all of our clients and appreciate your taking the time to give us your feedback.

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