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* 1. The problem-solving method of Lean Six Sigma utilizes Define, _____________, Analyze, ________________ and Control (DMAIC) to help practices improve continuously. Fill in the blanks.

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* 2. What method was used in this medical practice to create cultural change and how can this method help with an organization moving forward?

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* 3. In this study, senior leadership wanted to improve their practice which was broken into three themes; clinical operations, office culture, and

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* 4. In order to develop a new office culture, leadership is essential only at the beginning of the transformation process to announce the upcoming changes.

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* 5. List the three member groups that comprise the clinical operations meetings.

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* 6. How did this organization help those team members that were not willing to adapt, change, conform or participate in the organization’s transformation?

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* 7. Why is it essential for a physician or nurse to be part of the culture meetings, where employee concerns are openly discussed and brought to the forefront by group practice leadership?

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* 8. Using the Myers-Briggs personality type indicator as a team-building exercise, what are the two cards that employees must be willing to play?

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