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Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board: General Customer Satisfaction Survey
You are a valued customer of the Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board (SLPAHAD or Board). The Board would appreciate receiving your opinion and the level of service provided. Please take a few minutes to complete this brief survey. Your response will help improve services provided by the Board.
1.
Which of the following best describes you:
Current licensee
Applicant for licensure (initial or reinstatement)
Consumer
Exam candidate
2.
During the past 12 months, how many times have you had contact with the SLPAHAD Board?
I have not had contact with the Board in the last 12 months
1-3 times
4-6 times
7-10 times
more than 10 times
3.
Did you receive the service/assistance you needed as a result of your contact?
Yes
No
4.
Please rate the Board's staff in the following:
Excellent
Good
Fair
Poor
Accessibility
Excellent
Good
Fair
Poor
Timeliness
Excellent
Good
Fair
Poor
Courtesy/Helpfulness
Excellent
Good
Fair
Poor
Knowledge/Expertise
Excellent
Good
Fair
Poor
Successful resolution of your issue
Excellent
Good
Fair
Poor
Overall satisfaction
Excellent
Good
Fair
Poor
5.
How do you rate the Board's website?
Strongly agree
Agree
Disagree
Strongly disagree
Website is easy to navigate
Strongly agree
Agree
Disagree
Strongly disagree
Information was easy to find
Strongly agree
Agree
Disagree
Strongly disagree
I regularly visit the Board's website
Strongly agree
Agree
Disagree
Strongly disagree
Other comments related to the Board's website (please specify)
6.
Please provide additional comments or suggestions relating to customer service provided by the Board.
7.
Optional: Please provide the Board with your contact information so a staff member can address your particular issue, if needed.
Name
Email Address
Phone Number
Thank you very much for participating in this survey. Your feedback is important.
