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* 1. Please rate our Emergency Department using any number from 1 - 10, where 1 is the WORST health centre possible and 10 is the BEST health centre possible.

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* 2. Would you recommend the SLMHC Emergency Department to friends and/or family?

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* 3. Please answer the following questions about your visit to the Emergency Department today.

  Always Usually Sometimes Never Don't Know/Not Applicable
Did staff introduce themselves to you?
Did staff explain their role before they offered care?
Did your healthcare team explain your care to you?
Did your healthcare team answer your questions and concerns in a way that you could understand?
Were you satisfied that you had enough say in decision making about your care?

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* 4. Were you or your caregiver asked what your NEEDS or CULTURAL values are when making decisions about your care?
(Your unique needs, customs, beliefs, rituals, traditions, such as any or all of the following: accessibility needs; dietary restrictions such as gluten free, vegetarian etc.; interpreter assistance for all languages; family members or close friends present;  visits by clergy members, elders, or spiritual leaders; visits to the multi-denominational chapel; access to the traditional ceremonial room; traditional healing options; sacraments or sacred rituals;  who you would like to make decisions about your care if not you; etc.)

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* 5. Please answer the following questions about your visit to the Emergency Department today.

  Always Usually Sometimes Never Don't Know/Not Applicable
Were you satisfied with the customer service from our staff?
Did staff treat you with courtesy and respect?
Were your preferences taken into account when providing care? 
Were you satisfied with your overall care today in the Emergency Department?

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* 6. Is there anything else you would like to tell us about your most recent visit to the Emergency Department?

If you would like to provide additional feedback, please ask any staff member for a Compliment/Feedback Form.

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