2019 Annual Patient Survey

Question Title

* 1. Please rate the time it took to receive your appointment.

Disappointing

Poor

Average

Good

Excellent

N/A

Disappointing

Poor

Average

Good

Excellent

N/A

Question Title

* 2. Please rate the quality of the communication with you about arranging your appointment.

Disappointing

Poor

Average

Good

Excellent

N/A

Disappointing

Poor

Average

Good

Excellent

N/A

Question Title

* 3. Were the receptionists at the MSG…

	Yes	No
Courteous?	Courteous? Yes	Courteous? No
Helpful?	Helpful? Yes	Helpful? No
Efficient?	Efficient? Yes	Efficient? No

Question Title

* 4. Were the administrative staff at the MSG…

	Yes	No
Courteous?	Courteous? Yes	Courteous? No
Helpful?	Helpful? Yes	Helpful? No
Efficient?	Efficient? Yes	Efficient? No

Question Title

* 5. Where was your appointment held?

Question Title

* 6. Please rate the amount of parking available to you.

Disappointing

Poor

Average

Good

Excellent

N/A

Disappointing

Poor

Average

Good

Excellent

N/A

Question Title

* 7. Please rate the quality of the waiting area.

Disappointing

Poor

Average

Good

Excellent

N/A

Disappointing

Poor

Average

Good

Excellent

N/A

Question Title

* 8. Please rate the length of time you waited from your arrival until you were seen.

Disappointing

Poor

Average

Good

Excellent

Disappointing

Poor

Average

Good

Excellent

Question Title

* 9. Was your consultant…

	Yes	No
Thorough?	Thorough? Yes	Thorough? No
Informative?	Informative? Yes	Informative? No
Courteous?	Courteous? Yes	Courteous? No

Question Title

* 10. Did you see any other healthcare practitioners…

Nurse?

Audiologist?

Chaperone?

Extended Scope Practitioner (ESP)?

None

Question Title

* 11. Please rate the quality of your interaction with these other healthcare practitioners.

Disappointing

Poor

Average

Good

Excellent

N/A

Disappointing

Poor

Average

Good

Excellent

N/A

Question Title

* 12. Please rate the confidence and trust you had in your consultant.

Disappointing

Poor

Average

Good

Excellent

N/A

Disappointing

Poor

Average

Good

Excellent

N/A

Question Title

* 13. Please rate your overall experience of the MSG as a result of your appointment.

Disappointing

Poor

Average

Good

Excellent

N/A

Disappointing

Poor

Average

Good

Excellent

N/A

Question Title

* 14. How likely are you to recommend the MSG to friends and family if they need similar care or treatment?

Question Title

* 15. Is there any treatment or service not currently offered by the MSG that you think should be introduced?

Question Title

* 16. Are there any comments or suggestions you would like to offer about the service provided by the MSG?

Question Title

* 17. Which department(s) do your comments relate to?

Question Title

* 18. Please describe the category of appointment.

Question Title

* 19. If you would like a member of our customer care team to contact you to discuss any concerns you have raised, please provide your name and contact number below. Otherwise, this survey can be submitted anonymously.

Name

Phone Number

2019 Annual Patient Survey

The Medical Specialist Group 2019 Annual Patient Survey

Question Title

* 1. Please rate the time it took to receive your appointment.

Question Title

* 2. Please rate the quality of the communication with you about arranging your appointment.

Question Title

* 3. Were the receptionists at the MSG…

Question Title

* 4. Were the administrative staff at the MSG…

Question Title

* 5. Where was your appointment held?

Question Title

* 6. Please rate the amount of parking available to you.

Question Title

* 7. Please rate the quality of the waiting area.

Question Title

* 8. Please rate the length of time you waited from your arrival until you were seen.

Question Title

* 9. Was your consultant…

Question Title

* 10. Did you see any other healthcare practitioners…

Question Title

* 11. Please rate the quality of your interaction with these other healthcare practitioners.

Question Title

* 12. Please rate the confidence and trust you had in your consultant.

Question Title

* 13. Please rate your overall experience of the MSG as a result of your appointment.

Question Title

* 14. How likely are you to recommend the MSG to friends and family if they need similar care or treatment?

Question Title

* 15. Is there any treatment or service not currently offered by the MSG that you think should be introduced?

Question Title

* 16. Are there any comments or suggestions you would like to offer about the service provided by the MSG?

Question Title

* 17. Which department(s) do your comments relate to?

Question Title

* 18. Please describe the category of appointment.

Question Title

* 19. If you would like a member of our customer care team to contact you to discuss any concerns you have raised, please provide your name and contact number below. Otherwise, this survey can be submitted anonymously.