Dear Germantown Community Member:

The Germantown Fire Department strives to provide the best fire and life safety protection services for our community through many aggressive programs. However, we want to be sure that we are meeting the needs of our community and living up to your expectations. Many of you may already know that we send out a customer satisfaction questionnaire following any significant fire or emergency medical call. Those questionnaires show that about 99.3% of our customers rate our services as outstanding or above average (92% rate as outstanding). We are very proud of this accomplishment but want to make sure that we continue to meet the expectations and needs of all of our customers. The following survey is a simple way for us to gain information from you regarding your satisfaction, perception, and expectations of the Fire Department.

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* 1. Do you own or rent your place of residence?

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* 2. Have you had an interaction with the Germantown Fire Department in regards to emergency needs in the past twelve months?

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* 3. If yes, was this experience positive and please explain?

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* 4. Please score from 1-3 in the column to the left as to how important it is TO YOU for the Fire Department to provide these services, with 1 being very important, 2 being important, and 3 being not as important:

  1 - Very Important  2 - Important 3 - Not as Important
Swiftwater Rescue Team
Attend Neighborhood Functions 
Response to Disasters in other Communities
Disaster Preparedness for City
Fire Station Tours 
Smoke Detector Battery Check/Replacement
Fire Explorers for High School 
Social Media Engagement 
CERT Disaster Training 
LAFS Clown Troupe Safety Education for Children
CPR Classes 
Fire Suppression 
In-House Rookie School for Reserve Fire Fighters
Urban Search and Rescue
Free Smoke Detectors and Installation 
Smoke Detector Checks
Mass Casualty/Injury Response
Fire and Arson Investigations
Hazardous Materials Incident Response Team
Annual Fire Hydrant Testing
Fire Safety Inspections of all Businesses 
Advanced Emergency Medical Care 
Fire Auxiliary Support Team 
Confined Space Rescue
Medical Standby for Special Events
High Angle Rope Rescue
Reserve (Volunteer) Fire Fighters 
Medical Standby for High School Football
Fire Safety Education 
Plans Review of New Developments 
Response to Chemical Attacks 
Trench Rescue
Ambulance Transport at area Emergency Rooms 
Vehicle Extrication (Jaws of Life)
Blood Pressure Checks
Citizens Fire Academy
Courtesy Home Fire Safety Surveys 
Fire Safety Education Trailer 

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* 5. Can you identify any other services that you feel the Fire Department should be providing to the citizens of Germantown?

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* 6. On a scale of 1 to 10 with 10 being Excellent, please rate how good you feel that the Germantown Fire Department engages and interacts with the community.

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* 7. On a scale of 1 to 10 with 10 being Excellent, please rate how well you feel that the Germantown Fire Department is attentive to the needs of the community.

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* 8. On a scale of 1 to 10 with 10 being Excellent, please rate how satisfied you are with the overall services provided by the Germantown Fire Department. 

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i We adjusted the number you entered based on the slider’s scale.

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* 9. Please provide any additional comments and/or recommendations on how to improve your Fire Department's service to the community:

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