The Germantown Fire Department strives to provide the best fire and life safety protection services for our community through many aggressive programs. However, we want to be sure that we are meeting the needs of our community and living up to your expectations. Many of you may already know that we send out a customer satisfaction questionnaire following any significant fire or emergency medical call. Those questionnaires show that about 99.3% of our customers rate our services as outstanding or above average (92% rate as outstanding). We are very proud of this accomplishment but want to make sure that we continue to meet the expectations and needs of all of our customers. The following survey is a simple way for us to gain information from you regarding your satisfaction, perception, and expectations of the Fire Department.