* 1. How long did you have to wait before a customer service representative at our company began to help you?

* 2. How well did the customer service representatives at our company listen to you?

* 3. How quickly did the customer service representatives at our company help you?

* 4. How knowledgeable were the customer service representatives at our company?

* 5. How clear was the information the customer service representatives at our company gave you?

* 6. How many of your questions did the customer service representatives at our company resolve?

* 7. How helpful were the customer service representatives at our company?

* 8. Was your experience with customer service at our company better than you expected it to be, worse than you expected it to be, or about what you expected it to be?

* 9. How well did the delivery arrangement meet with your company's requirements?

* 10. Overall, will you be considering using our services in the near future?

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