Questionnaire for Tenants Survey

We’d like to hear from you about your experience with recycling! As part of the Plastic Pollution and Recycling Modernization Act, the Oregon Department of Environmental Quality is asking people who live in multifamily housing communities about their experience with the recycling services offered. DEQ will use this, and other, information to produce a report to the Oregon Legislature with recommendations to improve recycling at multifamily properties. We may use quotes from this questionnaire in the report, and any information shared will be anonymous.

This questionnaire is open until August 1st 2024.

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* 1. Are garbage and recycling collection services provided where you live?

Yes to both

No to both

Yes garbage, no recycling

Other (please specify)

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* 2. Do you use the recycling service offered to you?

Always

Often

Sometimes

Rarely

Never

Always

Often

Sometimes

Rarely

Never

Please explain why (optional)

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* 3. How easy is it to access and use the shared recycling and/or garbage collection area(s)? Please rank from 1 (not easy) to 5 (very easy):

1. Not Easy

3. Neutral

5. Very Easy

1. Not Easy

3. Neutral

5. Very Easy

Please explain why (optional)

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* 4. How convenient is the location of the shared recycling and/or garbage collection area(s)? Please rank from 1 (not convenient) to 5 (very convenient):

1. Not Convenient

3. Neutral

5. Very Convenient

1. Not Convenient

3. Neutral

5. Very Convenient

Please explain why (optional)

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* 5. Are you satisfied with the garbage and recycling program at your property? Please rank from 1 (not satisfied) to 5 (very satisfied)

1. Not Satisfied

3. Neutral

5. Very Satisfied

1. Not Satisfied

3. Neutral

5. Very Satisfied

Please explain why (optional)

Up next are a series of questions asking about challenges you have experienced, if any, with the: bins and dumpsters used to collect recycling and/or garbage, the overall quality of the space where you go to take out your garbage or recycling, what you need to do to access the shared recycling and/or garbage collection areas, and what kind of recycling information and signage you have received.

Question Title

* 6. What challenges, if any, have you experienced with the bins/ dumpsters used to collect recycling and/or garbage over the last six months?

	Overflowing with materials; not enough bins/dumpsters to put material in	Bins/dumpsters are dirty and smell, don't want to use them	Dumpster lids are hard to lift and keep open for putting materials inside	Weather has made access impossible (example: frozen lids, can't open)	Large items, such as cardboard boxes or furniture, take up room in dumpsters. No more space	No issues
Garbage	Garbage Overflowing with materials; not enough bins/dumpsters to put material in	Garbage Bins/dumpsters are dirty and smell, don't want to use them	Garbage Dumpster lids are hard to lift and keep open for putting materials inside	Garbage Weather has made access impossible (example: frozen lids, can't open)	Garbage Large items, such as cardboard boxes or furniture, take up room in dumpsters. No more space	Garbage No issues
Recycling	Recycling Overflowing with materials; not enough bins/dumpsters to put material in	Recycling Bins/dumpsters are dirty and smell, don't want to use them	Recycling Dumpster lids are hard to lift and keep open for putting materials inside	Recycling Weather has made access impossible (example: frozen lids, can't open)	Recycling Large items, such as cardboard boxes or furniture, take up room in dumpsters. No more space	Recycling No issues
Glass	Glass Overflowing with materials; not enough bins/dumpsters to put material in	Glass Bins/dumpsters are dirty and smell, don't want to use them	Glass Dumpster lids are hard to lift and keep open for putting materials inside	Glass Weather has made access impossible (example: frozen lids, can't open)	Glass Large items, such as cardboard boxes or furniture, take up room in dumpsters. No more space	Glass No issues

Other (please specify)

Question Title

* 7. What challenges, if any, have been present in the shared recycling and/or garbage collection areas over the last six months? Choose all that apply.

Bulky materials (example: furniture) block access to bins/dumpsters

Loose garbage or recycling on the ground of collection area

The collection area is outside and is poorly lit or has no lighting

The collection area is outside and not enclosed, does not have any walls

The collection area is outside and does not have a roof, is exposed to the weather

Rats or other critters

Severe weather has made areas inaccessible (such as icy ground)

Health or safety concerns

Other (please specify)

None of the above

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* 8. If you selected, health or safety concerns above, please provide additional detail:

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* 9. How do you access the shared recycling and/ or garbage collection area(s)? Choose all that apply.

The recycling area is located on the same floor I live on

I change floors (go up or down stairs or take an elevator)

I travel more than 50 feet from the entrance of my home

Collection area is outside and hard to get to (up a steep hill or have to use outdoor stairs)

The recycling area is in a different location from the garbage collection area

I use an onsite location that is not the closest one to my residence due to issues with the closer location

There is a recycling and/ or garbage chute on my floor

Doorstep service collects from my front door

Other (please specify)

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* 10. What challenges, if any, have been present with the information and signage about recycling over the last six months? Choose all that apply.

No recycling information was given

Information is only in English

No pictures used in information

No signage in or nearby the collection area showing what items go in recycling or in the garbage

Signage showing what items go where is present in waste collection area but hard to read

Mixed recycle bins/dumpsters have no sorting instruction stickers about what items can be recycled

Mixed recycle bins/dumpsters have too many stickers, can’t tell which is the correct sticker to follow

None of the above

Other (please specify)

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* 11. Did you receive any of the following information when you moved in or at any other point during your residency?

Recycling guide

Recycling classes (in person or online)

Special tote bag or bin for carrying recyclables from your unit to the collection area

No information was given to me

Other (please specify)

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* 12. How would you like to receive recycling information? Choose all that apply

Printed materials (brochure, flyer, newsletter, etc.)

Special bag for carrying materials to shared recycling and/or garbage collection areas

Stickers on bins/ dumpsters

Signage in the shared recycling and/or garbage collection area

How to recycle class taught at property or nearby location

None of the above

Other (please specify)

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* 13. If you store recycling inside your home before taking it to the recycling/garbage collection area, do you feel that there is enough space for that?

Yes

Other (please specify)

Questionnaire for Tenants

Question Title

* 1. Are garbage and recycling collection services provided where you live?

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* 2. Do you use the recycling service offered to you?

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* 3. How easy is it to access and use the shared recycling and/or garbage collection area(s)? Please rank from 1 (not easy) to 5 (very easy):

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* 4. How convenient is the location of the shared recycling and/or garbage collection area(s)? Please rank from 1 (not convenient) to 5 (very convenient):

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* 5. Are you satisfied with the garbage and recycling program at your property? Please rank from 1 (not satisfied) to 5 (very satisfied)

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* 6. What challenges, if any, have you experienced with the bins/ dumpsters used to collect recycling and/or garbage over the last six months?

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* 7. What challenges, if any, have been present in the shared recycling and/or garbage collection areas over the last six months? Choose all that apply.

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* 8. If you selected, health or safety concerns above, please provide additional detail:

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* 9. How do you access the shared recycling and/ or garbage collection area(s)? Choose all that apply.

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* 10. What challenges, if any, have been present with the information and signage about recycling over the last six months? Choose all that apply.

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* 11. Did you receive any of the following information when you moved in or at any other point during your residency?

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* 12. How would you like to receive recycling information? Choose all that apply

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* 13. If you store recycling inside your home before taking it to the recycling/garbage collection area, do you feel that there is enough space for that?

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* 14. Is there anything else you would like to share?

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* 15. Name

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* 16. Address

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* 17. City

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* 18. Zip code