State Home Mortgage
Customer Satisfaction Survey

Governor Sonny Perdue is encouraging state agencies to continuously improve our service to you, our customer. The Georgia Department of Community Affairs is fully committed to implementing a service culture that is Faster, Friendlier, and Easier. Please help us reach our goal of improvement by completing the following survey.

* 1. In thinking about your most recent communication with State Home Mortgage, what was the purpose of your contact and with whom did you speak? Please enter your name, account number, and contact information. (We are very interested in speaking with you, so please give us your contact information.)

How would you rate this experience on a scale from 1 to 10, with 1 being the poor and 10 being excellent?

* 2. How HELPFUL are our team members? (with 1 being poor and 10 being excellent)

  1 2 3 4 5 6 7 8 9 10
2a

* 3. How COURTEOUS are our team members?

  1 2 3 4 5 6 7 8 9 10
3a

* 4. How ACCESSIBLE are our team members?

  1 2 3 4 5 6 7 8 9 10
4a

* 5. How RESPONSIVE are our team members?

  1 2 3 4 5 6 7 8 9 10
5a

* 6. How KNOWLEDGEABLE are our team members?

  1 2 3 4 5 6 7 8 9 10
6a

* 7. Please enter any detailed comments to help clarify your choice of ratings.

* 8. Do you have any suggestions on how the services of State Home Mortgage could be provided in a manner that would be Faster, and Friendlier, and Easier? If yes, Please share your thoughts in the space below.

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