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Energy Department - Customer Experience & Impact Survey (English)
1.
How easy was it to access the services you needed?
Very easy
Somewhat easy
Somewhat difficult
Very difficult
Neither easy nor difficult
2.
How satisfied were you with communication from our staff (updates, responsiveness, clarity)?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
3.
Did you receive timely updates about your application or service status?
Yes, Consistently
Yes, but sometimes delayed
Rarely
Never
Other (please specify)
4.
How would you rate the professionalism and courtesy of our staff?
Excellent
1 star
Good
2 stars
Fair
3 stars
Poor
4 stars
Very Poor
5 stars
5.
Were the services provided within the expected timeframe?
Yes
No
Not Applicable
6.
To what extent did the services you received improve your situation?
Significantly Improved
Moderately Improved
Slightly Improved
No Improvement
Made Things Worse
7.
What additional services would most improve your quality of life?
(Select all that apply)
Housing
Childcare
Job Training/Employment Support
Financial Literacy
Health Support (Mental or Physical)
Transportation
Adult Education (GED or ESL)
Utility Payment
Other (please specify)
8.
Is there anything else you would like us to know?
