Heckler & Frabizzio Confidential Client Survey

The Firm of Heckler & Frabizzio would like to thank you in advance for taking the time to complete this survey to better help us serve you. Your honest answers will help us to achieve our Mission Statement: We are the preeminent Delaware law firm dedicated solely to civil defense ligation including insurance defense. We will provide the best information to manage each claim to the best result as quickly and as economically as possible. All responses will be completely confidential. If your organization allows it we will send sending a $5 gift card for completing the survey.

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* 1. How would you rate the quality of the legal services Heckler & Frabizzio provides?

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* 2. What does Heckler & Frabizzio do really well?

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* 3. How well does Heckler & Frabizzio's services meet your needs?

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* 4. Overall, how responsive has our company been to your questions or concerns a case we are handling for you?

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* 5. Is there anything Heckler & Frabizzio is not doing presently that you would like to see done or offered in the future?

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* 6. How likely are you to recommend Heckler & Frabizzio to other adjusters or colleagues?

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* 7. Are there  any particular case results achieved, services provided or personnel of Heckler & Frabizzio which you would like to receive positive recognition?

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* 8. Compared to our competitors, is our service quality better, worse, or about the same?

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* 9. In Delaware, do you use the services of Heckler & Frabizzio exclusively for Insurance Defense matters and if not why not and approximately what percentage of your assignments goes to Heckler & Frabizzio?

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* 10. Are the legal fees Heckler & Frabizzio charges reasonable?

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