Thank you for your time. In order for us to continuously improve the client/patient experience, we would like to solicit feedback from you on this short survey. We only need a few minutes of your time.

*1.Please indicate which Spectrum Health Care branch you receive services from.(Required.)

Toronto

Peel

York (Markham)

*2.Please indicate which services you receive. (Check all that apply).(Required.)

Nursing

PSW

Physiotherapy

Foot Care

*3.Did you feel safe when the staff provided care?(Required.)

Always

Usually

Sometimes

Never

*4.Did our staff treat you with courtesy and respect?(Required.)

Always

Usually

Sometimes

Never

*5.Did our staff arrive as scheduled?(Required.)

Always

Usually

Sometimes

Never

*6.Did our staff wash their hands with alcohol based hand rub or soap and water before and after providing care?(Required.)

Always

Usually

Sometimes

Never

*7.When you called the offices of Spectrum Health Care with issues (e.g. billing, services provided, scheduling), was your inquiry responded to in a timely/efficient manner?(Required.)

Always

Usually

Sometimes

Never

Not applicable

*8.Overall, how would you rate the services that you received from Spectrum Health Care?(Required.)

Excellent

Very good

Good

Fair

Poor

*9.Would you recommend Spectrum Health Care to family or friends?(Required.)

Yes

Maybe

No

*10.Do you know about the services offered through Spectrum's other divisions:  Seniors for Seniors and Spectrum Patient Services?(Required.)

Yes

No