Thank you for your time. In order for us to continuously improve the client/patient experience, we would like to solicit feedback from you on this short survey. We only need a few minutes of your time.

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* 1. Please indicate which Spectrum Health Care branch you receive services from.

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* 2. Please indicate which services you receive. (Check all that apply).

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* 3. Did you feel safe when the staff provided care?

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* 4. Did our staff treat you with courtesy and respect?

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* 5. Did our staff arrive as scheduled?

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* 6. Did our staff wash their hands with alcohol based hand rub or soap and water before and after providing care?

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* 7. When you called the offices of Spectrum Health Care with issues (e.g. billing, services provided, scheduling), was your inquiry responded to in a timely/efficient manner?

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* 8. Overall, how would you rate the services that you received from Spectrum Health Care?

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* 9. Would you recommend Spectrum Health Care to family or friends?

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* 10. Do you know about the services offered through Spectrum's other divisions:  Seniors for Seniors and Spectrum Patient Services?

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