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Allen County RTA Rider Survey
1.
Current or regularly used bus route #_________
2.
How often do you ride the bus?
every day
almost every day
1 or 2 times per week
1 or 2 times per month
rarely
3.
How long have you been using RTA bus services?
less than 1 year
1 to 3 years
4 to 6 years
7 to 10 years
more than 10 years
4.
Why do you usually ride the bus?
I don’t own a car
I don’t have a driver’s license
it’s convenient
it’s affordable
other
5.
What is the main purpose of your usual trip(s)?
work
school
childcare
shopping/food
medical
recreation/social
other
6.
How far do you travel to get to your most needed bus route? (walk/bike/get dropped off)
1 block or less
1-2 blocks
3-4 blocks
5+ blocks
7.
Do you have a problem with…?
getting on/off the bus
walking/standing for a few minutes
keeping balanced when riding the bus
understanding/following route information
holding money/ticket
other
no problems
8.
Do you have a valid driver's license?
yes
no
9.
Are you…?
employed full-time
employed part-time
seeking work
a student
on disability
none of the above
10.
What is your gender?
11.
What is your age?
12.
What is your ethnicity/race?
African American/black
Caucasian/white
Hispanic/Latino
other
13.
How do you normally pay for your ride(s)?
I private pay with cash or card
I receive reduced rates
I receive free rides
other
14.
What kind of ride option(s) do you use?
unlimited daily passes
unlimited monthly passes
one-time vouchers
pay each time I get on the bus
15.
Do you use other forms of transportation?
yes
no
If so, what kind(s)
Rate the following based on your personal experiences riding the bus with a
“1” being “needs improvement” and a “10” being “excellent.”
16.
Cleanliness of the bus - interior and exterior
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
17.
Safety of bus drivers
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
18.
Attitude and care bus drivers
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
19.
Smoothness of the ride
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
20.
Time it takes to reach your destination
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
21.
Reliability of the bus
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
22.
Affordability of your trip
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
23.
Social comfort on the bus
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
24.
Safety from crime on the bus
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
25.
Overall opinion of RTA bus service
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
26.
Additional Comments or Questions: