The Late Shift Connect Program Customer Survey
1.
How did you hear about the Late Shift Connect program?
Employer
Website
Social Media
Pamphlet/Info Card
BCT Signage
At an Event
Word of Mouth
Other (please specify)
2.
What industry are you employed in?
Restaurant
Hospitality
Medical
Security
Warehouse/Packaging
Grocery
Airline
Transportation
Delivery
Other (please specify)
3.
How often are you using the Late Shift Connect program?
None
1 Time Per Week
2 Times Per Week
3 Times Per Week
4 Times Per Week
5 Times Per Week
4.
If None – why?
My schedule changes often, and is not always during Late Shift Connect program hours
The $15 subsidy is not enough to get me to or from work so I’m still using my previous transportation method
My work shift has permanently changed
Late Shift Connect is my “back up” transportation
I don’t know how much the taxi ride will cost
Other (please specify)
5.
How would you rate the ease of use of the program? 1 to 5 (5 for most difficult)
1
2
3
4
5
Ease of loading the required $2 per trip ($) to the payment card
Ease of getting a taxi when you call the taxi company
Time window (11PM-6AM) during which the payment card will work
Ease of getting to your drop off location within the program payment time frame (11PM-6AM)
6.
If you have used the program, would you recommend it to others?
Yes
No
Why or why not?
7.
Were you able to accept a job or more work hours because of the Late Shift Connect program?
Yes
No
Why or why not?
8.
Has Late Shift Connect made your commute to or from your job easier?
Yes
No
Why or why not?
9.
Are you getting to or from work earlier because of the Late Shift Connect program?
Yes
No
10.
Is your cost for the Late Shift Connect program affordable?
Yes
No
Why or why not?
11.
Are you saving money by using the Late Shift Connect Program?
Yes
No
Why or why not?
12.
How much did you spend each way on transportation to or from work before participating in the Late Shift Connect program?
$2 for bus fare
Cost of a BCT Bus Pass
$5
$6-$10
$11-15
$16-20
More than $20
13.
How can we improve the Late Shift Connect program for you and others?
14.
How were you getting to or from work before participating in the Late Shift Connect program?
Uber/Lyft, Taxi, Other
Friends/Family
Waiting for BCT fixed route buses to start running/getting the last bus before bus route ends for the day
Riding bicycle
15.
If you take BCT buses to or from work, do you have to take more than one bus and transfer to another bus route?
Yes
No
16.
If yes, how many buses do you have to take to or from work:
2 Buses
3 Buses
More Than 3 Buses