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* 1. Your medication arrives within a 24 hour period.

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* 2. Your shipment is packed in a safe manner.

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* 3. Do you find the education material regarding your health condition from Next Step is informative?

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* 4. The Next Step clinical staff is available to you 24 hours/ 7 days a week.

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* 5. Next Step's clinical staff is helpful in maintaining my health condition.

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* 6. Next Step's staff is knowledgeable on my health condition.

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* 7. Next Step's clinical staff is accessible and easy to talk to.

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* 8. Next Step Specialty Pharmacy's total performance exceeds my expectations.

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* 9. I would recommend Next Step Specialty Pharmacy to a friend.

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* 10. My prescription order is accurate.

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* 11. My prescription label is accurate.

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* 12. Next Step's clinical staff provides effective consultations.

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* 13. Next Step's clinical staff provides you with a clear understanding of your plan of care.

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* 14. My insurance provider/plan covers my needs.

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* 15. Please provide any additional feedback or comments

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