NHS App Survey

Thank you for taking the time to read and complete this survey. It has been developed by Healthwatch Wirral to find out about people's views, knowledge and experience of using Apps to help manage health, including the NHS App.

The NHS App is designed to give people a simple and secure way to access a range of NHS services on their smartphone, tablet or device. The same service is also available in a web browser on the NHS website.

The findings from this survey will help us to make sure that the people who design the NHS App are aware of your experiences and needs. Our aim is to make recommendations about the way information is provided and accessed by ALL.

We believe that information about your health and the local services available to you needs to be easy to understand. To find out more about this survey or for help or information about health and social care, please contact Healthwatch Wirral on 0151 230 8957

3.Is your gender identity the same as the sex you were assigned at birth?

Yes

No

Prefer not to say

7.What are the first four digits of your postcode?

8.Have you heard of the NHS App?

Yes

No

Don't know

9.Do you have the NHS App on your device? eg, smartphone /tablet, etc.

Yes

No

Don't know

10.Do you use the NHS App?

Yes

No

Don't know

12.If you do use the NHS App, what do you currently use it for?
(Please tick all that apply)

Viewing your GP health record

Ordering repeat prescriptions

Booking and managing appointments

Viewing hospital letters, appointments and referrals

Accessing NHS 111 online

13.Do you use it for any of the following?
(Please tick all that apply)

Messaging your GP surgery

Viewing messages from your GP surgery or hospital

Accessing health information and advice

Setting your organ donation decision

I don't use the NHS app

Other (please specify)

14.Do you also use the NHS app for any of these other features?
(Please tick all that apply)

Accessing your NHS number

Registering with a GP surgery

Viewing hospital and specialist messages, appointments, documents & questionnaires

Accessing health services on behalf of someone you care for

15.Would you use the NHS App to provide FEEDBACK about the treatment that you receive from any NHS Services? (This may may include compliments and concerns)

Yes

No

Don't Know

16.Would you feel confident in using the NHS App to get help about a Wirral NHS service or appointment?

Yes

No

Don't know

17.If not, how would you prefer to communicate your feedback about an NHS Service in Wirral?
(Please tick all that apply)

By calling an NHS helpline

By speaking to someone in the NHS face-to-face

By text to the NHS

In writing (letter or email) to the NHS

To an independent organisation who can mediate or advocate on your behalf (by phone, email, face-to-face etc)

Other (please specify)

18.Do you use any other apps to help manage your health?

20.What might make using the NHS App easier?
(Tick all that apply)

Being shown how to use it?

Having a leaflet that shows you how to use it?

Someone telling you how to use it?

If the App was simplified and easier to use?

If signing up and logging in was easier?

Being told that I need to use it to get information about my care?

I do not have any difficulties using the App

Other (please specify)

21.Please add any other thoughts or comments about using the NHS App?