Survey for Recreation Department

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* 1. Please indicate the facility or programs which you’re providing feedback.

Recreation Center/Community Center

Adult Sports Leagues

Youth Sports Leagues

Senior Programs

Aquatics Programs

Fitness Programs

Youth/Teen Programs

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* 2. How frequently do you use the services in the department?

Every day

2 to 4 times a week

Every week

Every 2 – 3 weeks

Every month

Every 2 to 3 months

Every 4 to 6 months

Once or twice per year

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* 3. What is your age

17 or younger

18-20

21-29

30-39

40-49

50-59

60 or older

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* 4. Are you male or female?

Male

Female

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* 5. If you interacted with a Recreation Center Staff at the facility or as part of a program, please rate the staff member(s) on the following:

	Excellent	Good	Fair	Poor	Not Applicable
Professionalism	Professionalism Excellent	Professionalism Good	Professionalism Fair	Professionalism Poor	Professionalism Not Applicable
Knowledge of Facility or Program	Knowledge of Facility or Program Excellent	Knowledge of Facility or Program Good	Knowledge of Facility or Program Fair	Knowledge of Facility or Program Poor	Knowledge of Facility or Program Not Applicable
Courtesy	Courtesy Excellent	Courtesy Good	Courtesy Fair	Courtesy Poor	Courtesy Not Applicable

Additional Comments:

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* 6. Please rate the facility on the following:

	Excellent	Good	Fair	Poor	Not Applicable
Cleanliness lobby	Cleanliness lobby Excellent	Cleanliness lobby Good	Cleanliness lobby Fair	Cleanliness lobby Poor	Cleanliness lobby Not Applicable
Cleanliness locker room	Cleanliness locker room Excellent	Cleanliness locker room Good	Cleanliness locker room Fair	Cleanliness locker room Poor	Cleanliness locker room Not Applicable
Rental rooms	Rental rooms Excellent	Rental rooms Good	Rental rooms Fair	Rental rooms Poor	Rental rooms Not Applicable
Family change rooms	Family change rooms Excellent	Family change rooms Good	Family change rooms Fair	Family change rooms Poor	Family change rooms Not Applicable
Restrooms	Restrooms Excellent	Restrooms Good	Restrooms Fair	Restrooms Poor	Restrooms Not Applicable
Fitness room	Fitness room Excellent	Fitness room Good	Fitness room Fair	Fitness room Poor	Fitness room Not Applicable
Gymnasium	Gymnasium Excellent	Gymnasium Good	Gymnasium Fair	Gymnasium Poor	Gymnasium Not Applicable
Kitchen	Kitchen Excellent	Kitchen Good	Kitchen Fair	Kitchen Poor	Kitchen Not Applicable

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* 7. Please rate the facility on the following:

	Excellent	Good	Fair	Poor	Not Applicable
Amenities	Amenities Excellent	Amenities Good	Amenities Fair	Amenities Poor	Amenities Not Applicable
Hours of operation for building M-TH 5am to 9pm, F 5am to 8pm, Sat 8am to 5pm, Sun. 12pm to 5pm	Hours of operation for building M-TH 5am to 9pm, F 5am to 8pm, Sat 8am to 5pm, Sun. 12pm to 5pm Excellent	Hours of operation for building M-TH 5am to 9pm, F 5am to 8pm, Sat 8am to 5pm, Sun. 12pm to 5pm Good	Hours of operation for building M-TH 5am to 9pm, F 5am to 8pm, Sat 8am to 5pm, Sun. 12pm to 5pm Fair	Hours of operation for building M-TH 5am to 9pm, F 5am to 8pm, Sat 8am to 5pm, Sun. 12pm to 5pm Poor	Hours of operation for building M-TH 5am to 9pm, F 5am to 8pm, Sat 8am to 5pm, Sun. 12pm to 5pm Not Applicable
Hours of operation for pool M-TH 5:30am to 8:30pm, F 5am to 7:30pm, Sat 8am to 4:30pm, Sun. 12pm to 4:30pm	Hours of operation for pool M-TH 5:30am to 8:30pm, F 5am to 7:30pm, Sat 8am to 4:30pm, Sun. 12pm to 4:30pm Excellent	Hours of operation for pool M-TH 5:30am to 8:30pm, F 5am to 7:30pm, Sat 8am to 4:30pm, Sun. 12pm to 4:30pm Good	Hours of operation for pool M-TH 5:30am to 8:30pm, F 5am to 7:30pm, Sat 8am to 4:30pm, Sun. 12pm to 4:30pm Fair	Hours of operation for pool M-TH 5:30am to 8:30pm, F 5am to 7:30pm, Sat 8am to 4:30pm, Sun. 12pm to 4:30pm Poor	Hours of operation for pool M-TH 5:30am to 8:30pm, F 5am to 7:30pm, Sat 8am to 4:30pm, Sun. 12pm to 4:30pm Not Applicable
Safety	Safety Excellent	Safety Good	Safety Fair	Safety Poor	Safety Not Applicable
Maintenance	Maintenance Excellent	Maintenance Good	Maintenance Fair	Maintenance Poor	Maintenance Not Applicable

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* 8. Please rate your experience based on the following criteria

	Excellent	Good	Fair	Poor	Not Applicable
Swimming pool is clean and well maintained	Swimming pool is clean and well maintained Excellent	Swimming pool is clean and well maintained Good	Swimming pool is clean and well maintained Fair	Swimming pool is clean and well maintained Poor	Swimming pool is clean and well maintained Not Applicable
Scheduled open swim times meet my schedule	Scheduled open swim times meet my schedule Excellent	Scheduled open swim times meet my schedule Good	Scheduled open swim times meet my schedule Fair	Scheduled open swim times meet my schedule Poor	Scheduled open swim times meet my schedule Not Applicable
Staff are friendly and efficient	Staff are friendly and efficient Excellent	Staff are friendly and efficient Good	Staff are friendly and efficient Fair	Staff are friendly and efficient Poor	Staff are friendly and efficient Not Applicable
Pool supervision makes me feel safe	Pool supervision makes me feel safe Excellent	Pool supervision makes me feel safe Good	Pool supervision makes me feel safe Fair	Pool supervision makes me feel safe Poor	Pool supervision makes me feel safe Not Applicable
Registration process	Registration process Excellent	Registration process Good	Registration process Fair	Registration process Poor	Registration process Not Applicable
Instructors knowledge	Instructors knowledge Excellent	Instructors knowledge Good	Instructors knowledge Fair	Instructors knowledge Poor	Instructors knowledge Not Applicable
Coaches knowledge	Coaches knowledge Excellent	Coaches knowledge Good	Coaches knowledge Fair	Coaches knowledge Poor	Coaches knowledge Not Applicable
Instructors personality/helpfulness	Instructors personality/helpfulness Excellent	Instructors personality/helpfulness Good	Instructors personality/helpfulness Fair	Instructors personality/helpfulness Poor	Instructors personality/helpfulness Not Applicable
Coaches personality/helpfulness	Coaches personality/helpfulness Excellent	Coaches personality/helpfulness Good	Coaches personality/helpfulness Fair	Coaches personality/helpfulness Poor	Coaches personality/helpfulness Not Applicable
Length of program/season	Length of program/season Excellent	Length of program/season Good	Length of program/season Fair	Length of program/season Poor	Length of program/season Not Applicable
Cost of program/class	Cost of program/class Excellent	Cost of program/class Good	Cost of program/class Fair	Cost of program/class Poor	Cost of program/class Not Applicable
Cost of membership/entry fees	Cost of membership/entry fees Excellent	Cost of membership/entry fees Good	Cost of membership/entry fees Fair	Cost of membership/entry fees Poor	Cost of membership/entry fees Not Applicable
Quality of facilities	Quality of facilities Excellent	Quality of facilities Good	Quality of facilities Fair	Quality of facilities Poor	Quality of facilities Not Applicable
Quality of fitness equipment	Quality of fitness equipment Excellent	Quality of fitness equipment Good	Quality of fitness equipment Fair	Quality of fitness equipment Poor	Quality of fitness equipment Not Applicable
Quality of sports equipment	Quality of sports equipment Excellent	Quality of sports equipment Good	Quality of sports equipment Fair	Quality of sports equipment Poor	Quality of sports equipment Not Applicable

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* 9. Please rate your satisfaction with the following senior program activities:

	Excellent	Good	Fair	Poor	Not Applicable
Quality of day trips	Quality of day trips Excellent	Quality of day trips Good	Quality of day trips Fair	Quality of day trips Poor	Quality of day trips Not Applicable
Number of trips	Number of trips Excellent	Number of trips Good	Number of trips Fair	Number of trips Poor	Number of trips Not Applicable
Quality of the senior lunch program	Quality of the senior lunch program Excellent	Quality of the senior lunch program Good	Quality of the senior lunch program Fair	Quality of the senior lunch program Poor	Quality of the senior lunch program Not Applicable
Type and number of exercise activities	Type and number of exercise activities Excellent	Type and number of exercise activities Good	Type and number of exercise activities Fair	Type and number of exercise activities Poor	Type and number of exercise activities Not Applicable
Amount of evening and social events	Amount of evening and social events Excellent	Amount of evening and social events Good	Amount of evening and social events Fair	Amount of evening and social events Poor	Amount of evening and social events Not Applicable
Quality of educational programs	Quality of educational programs Excellent	Quality of educational programs Good	Quality of educational programs Fair	Quality of educational programs Poor	Quality of educational programs Not Applicable
Number and type of classes offered	Number and type of classes offered Excellent	Number and type of classes offered Good	Number and type of classes offered Fair	Number and type of classes offered Poor	Number and type of classes offered Not Applicable
I received a good value for my money	I received a good value for my money Excellent	I received a good value for my money Good	I received a good value for my money Fair	I received a good value for my money Poor	I received a good value for my money Not Applicable

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* 10. If you paid for a rental or to participate in a program, how would you rate the value of your experience?

	Excellent	Good	Fair	Poor	Not Applicable
Your overall experience	Your overall experience Excellent	Your overall experience Good	Your overall experience Fair	Your overall experience Poor	Your overall experience Not Applicable

In what ways we can improve our services?

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* 11. Would you recommend us to a friend or colleague?

Yes

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* 12. Would you support expansion of the Recreation Center?

Yes

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* 13. If yes, what amenities would you like to see added? (please check all that apply)

Additional Gymnasium

Program/Therapy Pool (warm water pool)

Additional Aerobics/Dance Room

Additional Family Change Area

Additional Free Weight Room

Remodeled Locker Rooms

Additional Childcare Area

Additional Rental/Class Rooms

Sauna/Steam Room

Racquetball Courts

Senior Center

Outdoor Water Spray Park

Indoor Playground

Other (please specify)

Survey for Recreation Department

Question Title

* 1. Please indicate the facility or programs which you’re providing feedback.

Question Title

* 2. How frequently do you use the services in the department?

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* 3. What is your age

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* 4. Are you male or female?

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* 5. If you interacted with a Recreation Center Staff at the facility or as part of a program, please rate the staff member(s) on the following:

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* 6. Please rate the facility on the following:

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* 7. Please rate the facility on the following:

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* 8. Please rate your experience based on the following criteria

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* 9. Please rate your satisfaction with the following senior program activities:

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* 10. If you paid for a rental or to participate in a program, how would you rate the value of your experience?

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* 11. Would you recommend us to a friend or colleague?

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* 12. Would you support expansion of the Recreation Center?

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* 13. If yes, what amenities would you like to see added? (please check all that apply)

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* 14. Please provide any additional comments: