service design inside

As Service Design spreads across the globe it is now frequently practiced inside organizations and not just in consultancies or Academia. To better understand this shift we're conducting this brief survey.

We'll share the results with the SDN community. Thank you in advance for your participation!

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* 1. Your Name: (optional)

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* 2. Your organization: (optional)

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* 3. What country are you from?

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* 4. Your years of experience

0 - 2 years

3 - 5 years

6 - 9 years

9 years or more

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* 5. Do you practice Service Design for services your organization delivers to it's external customers?

yes

If yes, please list the type/s of products or services you apply service design to:

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* 6. Do you practice Service Design for services internal to your organization? (such as HR, IT services, etc.)

yes

If yes, please list the type/s of services you apply service design to:

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* 7. Please select the top 3 challenges you face in your day to day practice of service design

	1	2	3
lack of time	lack of time 1	lack of time 2	lack of time 3
resistance to immersive (human-centered) research	resistance to immersive (human-centered) research 1	resistance to immersive (human-centered) research 2	resistance to immersive (human-centered) research 3
lack of understanding or awareness of service design within the organization	lack of understanding or awareness of service design within the organization 1	lack of understanding or awareness of service design within the organization 2	lack of understanding or awareness of service design within the organization 3
difficulty introducing innovation/change in current products/services	difficulty introducing innovation/change in current products/services 1	difficulty introducing innovation/change in current products/services 2	difficulty introducing innovation/change in current products/services 3
difficulty in implementation	difficulty in implementation 1	difficulty in implementation 2	difficulty in implementation 3
lack of budget	lack of budget 1	lack of budget 2	lack of budget 3
recruiting great service designers	recruiting great service designers 1	recruiting great service designers 2	recruiting great service designers 3

Other (please specify)

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* 8. Please select the top 3 joys you experience in your day to day practice of service design

	1	2	3
seeing the potential of improving people's lives	seeing the potential of improving people's lives 1	seeing the potential of improving people's lives 2	seeing the potential of improving people's lives 3
collaborating with my team	collaborating with my team 1	collaborating with my team 2	collaborating with my team 3
collaborating across disciplines within my organization	collaborating across disciplines within my organization 1	collaborating across disciplines within my organization 2	collaborating across disciplines within my organization 3
conducting immersive (human-centered) research	conducting immersive (human-centered) research 1	conducting immersive (human-centered) research 2	conducting immersive (human-centered) research 3
reception of the work within my organization	reception of the work within my organization 1	reception of the work within my organization 2	reception of the work within my organization 3
bringing in and working with new service designers on my team	bringing in and working with new service designers on my team 1	bringing in and working with new service designers on my team 2	bringing in and working with new service designers on my team 3

Other (please specify)

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* 9. Do you have a story about Service Design inside your organization you are willing to share? Please provide your name and email below and we'll be in touch! Thank you so much for your attention and your participation!

Your name

Your email